Microsoft Sentinel and ServiceNow Bidirectional Sync - Assignment rule not working

bekfro
Kilo Sage

I have the Microsoft Sentinel Plugin installed for the bi-directional sync of incidents:

 

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I have an assignment rule for these to directly go to the Security team, however for a second or so its being assigned to the Service Desk:

bekfro_2-1697556887844.png

 

bekfro_1-1697556855058.png

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Could there be something in the plugin or from Sentinel that is auto assigning to the ServiceDesk?

5 REPLIES 5

Sravani10
Tera Contributor

Hi,

Any solution for this? We are also facing the same issue.
Please let me know if any solution found.

 

Thank You

Unfortunately no... 

rabbanis
Tera Contributor

HI @bekfro @Sravani10 

 

we are also planning to start this integartion as of now we installed plugin our system
could you please provide do you have any documentation what the pre and post requisites and configuration steps it will help me lot .

 

Thanks in advance

B Ashok
Tera Guru

Same requirement, can we pass the below values from Sentinel to ServiceNow or should we manage only from ServiceNow ? Please help 

 

Service, Owning group and Assignment 

 

Thanks

Ashok