When user tries to connect with agent for some reason for few users interaction is opening for guest user instead of actual user..I have checked the user data and capacity and assignmnet rules everything looks good.Any reason why interaction opening ...
We have been moved from Utah environment to Nextgen recently. The problem is I can see CSAT report simply by searching on All navigation bar but in Nextgen I don't find anything, I did tried with Survey but I simply can't find anything. Am I doing an...
USE CASE :- Create one field that is list data type and give reference of any type(ex :- sys_user) then when someone remove any value from that field and whenever some one added any value for that field then it will give us popup with added user an...
Hello Dear All,I'm implementing the virtual chat bot for my client for all catalog item. But I'm facing an issue with reference qualifier, variable set and Macro. When i'm removing the ref qualifier condition, deleting the macro and variable set then...
Hi, I have integrated Virtual agent with MS teams. I'm curious to know where to check this option as shown in image empty dropdown. Whenever, I'm provided with results from teams VA I get an empty drop down option there is no text in the drop down wh...
I already included Script Include,Business rule and configured too with Agile Integration to populate the Feature field on the story form but still it s the same.I have a storyForm and I need to get the Feature number by default from the feature list...
How would I pull a field through from one table into a notification template or email based on another table?I'm trying to pull through the details of a Affected Ci (task_ci table) fields as technology manager ; name and put them in an notification e...
Hello,I have a group called 'test_impersonator'. After doing upgrades, patches, builds, i put multiple members in this group just to allow them to test as other users. Once all testing is complete, i would like a script that i could run, that would ...
Hi TeamI am trying to restrict the Catalog Item submission if the Mandatory Columns on the Excel is not filled with data.I am Using the GlideExcel Parser and the Mandatory Columns I am getting from the system property.It is Strange the Excel Parser i...
Hi teamNeed to be able to report on average incident response time (time from incident creation to the time it was assigned). I created one report for this on incident_metric table keeping defination as 'Assgined to duration' but not sure if it is ca...
Hi How to restrict user to update time only 24 hours from selection Date Thanks In advance!
How can I sort list collector values based on order. The values are in Question Choice table. I tried to create a system user preference but it still doesn't sort properly.
We are working in the new Washington instance. When we create a request via the ESC mega menu - the requestor is getting an email saying " this task is assigned to you". However, the task is actually assigned to support staff say me Tyler. Any ideas ...
Based on selected server i need populate Ip_address in CIIP Field For this CIIP field I selected cmdb_ci_ip_address table in this table cmdb_ci is a server name field so that so i write Referance Qualifier :javascript:'cmdb_ci'=current.variable...
Hi all,I am currently trying to create a Performance Analytics Dashboard with a data visualization that tells me the percentage of records that have been completed by a certain due date. I currently have this script with "print_completed_date" being ...
