Microsoft Sentinel and ServiceNow Bidirectional Sync - Assignment rule not working

bekfro
Kilo Sage

I have the Microsoft Sentinel Plugin installed for the bi-directional sync of incidents:

 

bekfro_0-1697556761832.png

 

I have an assignment rule for these to directly go to the Security team, however for a second or so its being assigned to the Service Desk:

bekfro_2-1697556887844.png

 

bekfro_1-1697556855058.png

bekfro_3-1697556923443.png

bekfro_4-1697556937306.png

 

Could there be something in the plugin or from Sentinel that is auto assigning to the ServiceDesk?

5 REPLIES 5

bekfro
Kilo Sage

I marked the question as new to hopefully get some more eyes on this one.