Monthly outage report on Application services

[1__Fredrik_CSDM]

Hi all,

We have a service agreement with one of our customers. They want a montlhy report on outages the past month on their application services. I have not figured this out yet. Can someone pls assist.

1, Monthly report where the can see the last 6 month back

2. Outages the previous month on 1-6 application services with actual outages time in hours per application service.

3. If possible availability percent on each application service

[AndersBGS · Accepted solution]

Hi @1__Fredrik_CSDM ,

Have you though about leveraging the cmdb_ci_outage table? This will give you the benefit of outage duration and can be linked directly to the application service. Post configuration, you can create the reports needed (1-2) through report designer and (3) through performance analytics.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders