Email Script (function runMailScript(current, template, email, email_action, event) { // Read sys_id from event parameter (account sys_id passed in BR) var acctSysId = event.parm1; // Validate account sys_id if (!acctSysId) { ...
Hi,I would like to use the instance data duplication feature. Is the following feasible? It is fine to respond only to the items that you are sure about. Please let me know if it is feasible, and if so, how it can be achieved. What I want to know:1. ...
I want to know if this image is correct.Left: You can only create one VirtualAgent, and the same VirtualAgent will be displayed on the published portal (screen).Right: Now Assisst In VirtualAgent allows you to create multiple VirtualAgents, and you ...
Report to show SLA achieved count,SLA breached count and SLA met % for that month for all priority.report should be something like in screenshot.I need report using datavisualization for incidents only for certain groups. Can someone help me Please ...
CSAT survey email once the incident is moves to resolved state is getting trigger but it is not sending CSAT survey link to few users What might be the reason
Hi All, I want a fetch all the variable for the RITM request and i have used the REST scripted API but i am getting the sys_id for the some of the fields but i do not want sysid beacuse end user will not under stand, Can you advise how to get the ...
Hi, I am trying to create a DB View for reporting purposes. But I ended up getting duplicate rows. Here we are using response and resolution SLAs on case table. At a time one response and one resolution sla can be active on case. DB VIEW:Duplicate re...
このイメージはあっているか知りたい。左：ただのVirtualAgentは、一つしか作れず、公開するポータル（画面）には同じVirtualAgentが表示される。右：Now Asisst In VirtualAgentは、複数VirtualAgentが作成可能で、ポータルごとに違うVirtualAgentを表示できる。重複はできない。
HiCan any one guide me on this steps I have created search source for incident - while searching with INC number in employee portal its displaying result is showing as form view -In Type head I made as ticket Result its showing as How to enable this...
In the assigned to i want to see particular group members name without applying anything on assignment group. which query i need to use in reference qualifier
For easier follow-up on tickets, can we include a way to indicate if there is an unread message in the RITM from the support inbox? Our support inbox is a view of the catalog tasks assigned to the XXX assignment group in the Service Operations worksp...
Hi All,I'm hoping to get some advice on reporting CI relationships. I’m pretty comfortable with general reporting, CMDB tables, and Query Builder, but I’m running into a challenge that I haven’t been able to solve for a customer.Right now, we have tw...
I have these update set problems but the scope that they need to move to is inaccessible so what should I do with these?
Hi Team, I need to remove create interaction option in HR landing page. I have modified in sys_ux_page_property.LIST and chrome_tab and removed few values. The interaction is hidded but i still see the empty space which is clickable. {"contextual": ...
Hi Team, Can you please suggest.Email signatures are getting attached when replied from outlook. Images keep on appearing on the Activity Notes in addition to Email updates. Please refer the screenshotThis was Currently we have set these properties t...