I created custom field that points to a Custom reference table(which I created)its value showing created on instead of user names when i select the field from custom reference table.For Example: In incident form if we take caller field when we select...
Hello,I have a requirement in one specific form, there is a hidden field variable for the user when he submit the form, as soon as this form is submitted, that field become mandatory and available, that part is working fine. When it goes for the appr...
I am making a catalog item, one of the variables is a multible choice question. What i want to archieve is if the user selects "no" then to show a field message indicating the user they should go to this link https://www.criminalrecords.govt.nz this ...
Hi,Is there a way to enforce all catalog item requests coming through VA to be displayed as a link so that the user can click the link and fill out everything in one window instead of having VA go through the conversation mode and get prompted for ea...
Hello. In Flow Designer, I have an Update Record step where I am adding a Work Note on a Request Item. The comment will include a user's name (the name is from a previous step in the flow so I could use the "pil" to get their name). Is it possible ...
I'm attempting to create a fix script that will populate two new fields on the incident form for all existing incidents. The two fields (asset tag and serial number) are both dependent on the value of the Configuration item field. With the newly cre...
Hi All, I have to create a catalog item variable for example 'company' which has 3 values company1, company2 and company3 and multiselect should be allowed for this variable.This 'company' variable should be visible and mandatory based on other 2 cat...
I have a catalog item text variable for example name. I have another catalog item variable for example select value which has 2 values for example important and not important. The requirement is if select value is selected as important then help tex...
Hi, I am trying to find a way to create Special Service Requests using incident table trying to achieve a way to do it through OOB functionality. Below are the important scenarios that I wanna implement. a) I need Special Service Requests to be creat...
I created a custom integration with the virtual agent using the CCIF framework in the ServiceNow documentation.It tells us to create actions in the flow designer for the rich control. Almost everything is working, I receive messages from the virtual ...
if someone has done this integration then please help with the steps and procedures.
Hello,I hope everybody is doing great,Can someone helps me to set up a flow (and subflows if necessary) that do the following : 1- When the user submit the change request : automatically one Change Request will be generated and assigned to the group ...
Hi everyone,I am currently working on a project and would appreciate your insights on how to implement it while adhering to best practices.Project OverviewThe goal is to replicate all transactions from the SN Case table, including comments and work ...
There is a check box variable in task 1, If check box value is set to 'true' then we need to create new task from workflow. 1st task short desc is (verify users license) Need help guyz?
Hello Everyone,I have a requirement to populate the CI records based on the Category on incident form. for example, when a user selected a database category then the configuration item field should show only the database class CI's and also if the us...
