i have integrated the Ms teams chat to ServiceNow, can you please help me on the below question
-->chat pop options, when end user initiate the chat, chat invite option is going to the only available single agent only not for the every every agent. so, i need the chat invitation option for everyone in the available agents
--> where can i set the no of chat options can accept by the agent
--> i want to change time out options for the end conversation
