Multiple Replies to Resolved Email creates New Incidents

[terrieb]

As designed, if someone replies to a resolved incident email, if the incident state is at Closed, it creates a new email

However, the issue we are running into, is that person replies to that resolved incident email, with the same watermark, multiple times and each and every time, it creates a new incident.

Is there any language we can add to the inbound email actions to prevent this from happening?

Thanks!

[Chaitanya ILCR]

Hi @terrieb ,

Reading through email logs will help in finding lot of issues

open the email that was received and go through the logs and check what is creating the new incidents 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya