NA Subcategory Added Automatically in Record Producer

[pawankumar1]

Hello Community,

In my Record Producer, when I select an Incident Type, the corresponding Incident Subcategories are displayed correctly.

However, I’ve noticed that the last subcategory ("NA") is always being added automatically to the list of selected subcategories

[Ankur Bawiskar]

@pawankumar1 

how is the dependency handled currently?

share the screenshots or script

[pawankumar1]

it is working for incident subcategory non-mandatory when make mandatory then add NA variable for all Incident type 

function onChange(control, oldValue, newValue, isLoading) {

if (isLoading) return;

var allSubcats = [

'authentication_issues','user_management','security_errors',

'data_feeds_transactions','interface_failures','travel_external_integrations',

'payroll_accounting','rates_allowances','settlement_vat',

'approval_flows','compliance_sampling','workflow_issues',

'performance_stability','reporting_configuration','ui_mobility',

'expense_capture','receipts_attachments','cash_advances',

'email_delivery','content_formatting','notification_settings','na'

];

allSubcats.forEach(function(f) {

g_form.setDisplay(f, false);

g_form.setValue(f, false);

});

 g_form.setDisplay('na', false);

    g_form.setValue('na', false);

if (!newValue) {

g_form.setDisplay('none', true);

return;

}

var subcategoryMap = {

'Login & Access': ['authentication_issues','user_management','security_errors'],

'System Connections & Integrations': ['data_feeds_transactions','interface_failures','travel_external_integrations'],

'Payments & Calculations': ['payroll_accounting','rates_allowances','settlement_vat'],

'Approvals & Workflow': ['approval_flows','compliance_sampling','workflow_issues'],

'App Performance & Usability': ['performance_stability','reporting_configuration','ui_mobility'],

'Expenses & Receipts': ['expense_capture','receipts_attachments','cash_advances'],

'Emails & Notifications': ['email_delivery','content_formatting','notification_settings'],

'Other': ['na']

};

if (subcategoryMap[newValue]) {

subcategoryMap[newValue].forEach(function(f) {

g_form.setDisplay(f, true);

});

}

}

[Ankur Bawiskar]

@pawankumar1 

try this

function onChange(control, oldValue, newValue, isLoading) {
  if (isLoading) return;

  var allSubcats = [
    'authentication_issues', 'user_management', 'security_errors',
    'data_feeds_transactions', 'interface_failures', 'travel_external_integrations',
    'payroll_accounting', 'rates_allowances', 'settlement_vat',
    'approval_flows', 'compliance_sampling', 'workflow_issues',
    'performance_stability', 'reporting_configuration', 'ui_mobility',
    'expense_capture', 'receipts_attachments', 'cash_advances',
    'email_delivery', 'content_formatting', 'notification_settings', 'na'
  ];

  allSubcats.forEach(function(f) {
    g_form.setDisplay(f, false);
    g_form.setValue(f, false); // Deselect
  });

  // Always clear the Subcategory variable value
  g_form.setValue('incident_subcategory', '');

  if (!newValue) {
    // Optionally display default or 'none' field if needed here
    return;
  }

  var subcategoryMap = {
    'Login & Access': ['authentication_issues', 'user_management', 'security_errors'],
    'System Connections & Integrations': ['data_feeds_transactions', 'interface_failures', 'travel_external_integrations'],
    'Payments & Calculations': ['payroll_accounting', 'rates_allowances', 'settlement_vat'],
    'Approvals & Workflow': ['approval_flows', 'compliance_sampling', 'workflow_issues'],
    'App Performance & Usability': ['performance_stability', 'reporting_configuration', 'ui_mobility'],
    'Expenses & Receipts': ['expense_capture', 'receipts_attachments', 'cash_advances'],
    'Emails & Notifications': ['email_delivery', 'content_formatting', 'notification_settings'],
    'Other': ['na']
  };

  if (subcategoryMap[newValue]) {
    subcategoryMap[newValue].forEach(function(f) {
      g_form.setDisplay(f, true);
    });
  }
}

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[pawankumar1]

Not working