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NA Subcategory Added Automatically in Record Producer

pawankumar1
Tera Contributor

Hello Community,

In my Record Producer, when I select an Incident Type, the corresponding Incident Subcategories are displayed correctly.

However, I’ve noticed that the last subcategory ("NA") is always being added automatically to the list of selected subcategories

 

pawankumar1_1-1760360779966.png

 

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@pawankumar1 

how is the dependency handled currently?

share the screenshots or script

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader