Hi All ,
I have requiremnet for need attention variable for hr cases
1) If the additional comments added by ay user then need attention flag true
2) if the work notes added by agent and the state is on hold then flag is off
3) again if the user added the comments public comments the eveytime its updated the need attention true or false
4) we need this functionality for parent case / child case and child task .
I have build a logic but that logic will do the need attenton true or false at first time and next time the user updated the comments or work notes its just on or off just a milisec and then stay as it is
