SLA breach notifications
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10-24-2024 05:45 AM
Hi All,
50%, 75% and 100% SLA breach notifications are triggering for INC tickets as expected but not for TASK tickets. What could be the possible reason for this behavior. Please guide.
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10-24-2024 06:06 AM
Hi @Nikita50 ,
In your SLA definition which are configured for task, make sure that you have selected right flow.
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