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SLA breach notifications

Nikita50
Tera Expert

‎10-24-2024 05:45 AM

Hi All,

 

50%, 75% and 100% SLA breach notifications are triggering for INC tickets as expected but not for TASK tickets. What could be the possible reason for this behavior. Please guide.

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Runjay Patel
Giga Sage

‎10-24-2024 06:06 AM

Hi @Nikita50 ,

 

In your SLA definition which are configured for task, make sure that you have selected right flow.

 

RunjayPatel_0-1729775181223.png

 

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