How to report on RDC Workspace inbox status of all agents
On the RDC workspace they have an inbox for the agent statusHow to create a report that will show me visibility of all agents status's
Forum Posts
Resolved! Hide a UI Action on a form when its state is closed or canceled
Hello dears,I created an UI Action called "X" , on "change request" table, and i want to not display it on the form when the state of a change request is closed or canceled, so I specified in the condition : current.state != 7 , but it d'din' work, s...
"Create remote task for provider" related list link missing in preprod instance after cloning
Hi All, Recently we cloned the instance prod to lower instances and we found out that one of the related links "Create remote task for provider" is missing in the lower instances in the incident record, but we found out that UI action in present but...
What is the suggested Hardware configurations for Walk-up Desk experience
Is there any specific hardware specification and requirements for the Walk-up Desk Experience. Can anyone please share the details for this The following guidance describes what devices are needed and function best for each Walk-up Experience feature...
Excel file Doesn't show in portal
Hello,When a request is submitted with an attached file in the Employee Center portal, all file types are displayed in the ticket form except for Excel files.what could be the problem ? thanks
dejar adjunto obligatorio con algunas opciones de un formulario
hola!!Necesito dejar como obligatorio el adjunto en un formulario, pero solo cuando se cumpla cierta condición de un formulario. En formulario existe un campo select box, solo una de las opciones del campo debe solicitar adjunto obligatorio.
Calculated Field on Incident form
Hi Community, I have a requirement to have a calculated field on Incident form. So, I have 3 custom fields A, B and C. where A and B are floating point number fields and C is a string field, now I want the A subtracted by B value in C.I tried using f...
ServiceNow SAM - Import Template for Products Empty
Hello,i want to import products into ServiceNow SAM.when i download the import template, it is always empty. What do i do wrong? RegardsFranck
Knowledge Article
Two sets of approvals should go out at the same time, and only one user from each group is required to approve. The two sets of approval are: 1. send to the Ownership group 2. according to knowledge article it should go to particular group, for examp...
catalog task
field variable values are not capturing in sctask but capturing in RITM , can any one suggest me how to capture in SCTASK , i kept the condition for the field variable by using client script
How to know from where the chat type interaction records are being created in interaction table?
I see that there are a lot of chat type interaction records are created in interaction table but how do I figure out from where and how these users created these entries. My goal is to figure out who all and using what sources they are submitting re...
Some Requests are not closing after RITM closes, and I haven't found a pattern for this behavior.
As you can see in the image above, there are so many closed ritms that the stage column is not completed. And it occurs with many catalog items. Where should I search to found the problem? I do not know if there is a Business Rule that close the Requ...
Is there an easy way to create an state bar in service portal
in a Project there is the need to create a State bar or status bar for a process for instance incident and we can dynamically identify the state of the incident that me as a requester open
How can we auto-assign groups to a person who returns from leave/PTO?
Hello all,I am looking for a solution on how to auto- assign the groups (HR mainly) of an existing user to their groups when he/she returns from leave/PTO. Do we have any OOTB solutions in the newly released versions or any changes that I should be m...
background script
can anyone help me out with how to stop auto print in background script which value I don't have passed in current session still its printing. and which value I have passed in BS that is printing at last of after all auto printing stuff ?? how to avo...
