Can we multiple problem models in xanadu or Yokohama?

rest step in atf i am getting this error "Response Body: {"error":{"message":"User Not Authenticated

rest step in atf i am getting this error "Response Body: {"error":{"message":"User Not Authenticated","detail":"Required to provide Auth information"},"status":"failure"}"

Want to add survey question

Hey servicenow community hope you all are doing well iam working on a task where i want to add survey questions after chat with agent closes so user should see suvery questions one by one which i already done in another topic but i can't do this i ha...

What benefits/technical capabilities do the approver users gain over the snc_internal requesters?

What kind of technical capabilities do the approver users gain over the simple snc_internal requester users whoa also can be requested to approve? Current setup allows requesters to use Approval widgets via ESC Portal/SP Portal, and approve/reject th...

Voucher CSA

some time ago the Voucher free was made available to the community to complete the course within a certain period.I did her process in my corporate account, but I couldn't take the test because my name had the last name spelled wrong.at the time I ev...

Time zone field to be added for Standard change request

For normal change request we have a time zone field in a same way we have to add the timezone field for the Standard change request when the state is in Build and Schedule. How we can do this? Can anyone explain. Thanks in advance. 

Change

How can I switch back the execution of change request from flow to workflow?

Regarding Webassessor account

Do I need to create a new Webassessor account with my personal email to link it to ServiceNow?"

major incident state is set to rejected the system automatically generates a problem record

When the major incident state is set to "Rejected," the system automatically generates a problem record with a message like "Problem PRB0040058 is created for this Incident." How can I trace the workflow responsible for this? Essentially, I want to p...

I want to use a virtual agent to search knowledge

Hi. I want a virtual agent to display relevant knowledge based on the text entered by the user.I'm creating a flow from the designer, but I don't understand it at all. Has anyone implemented a similar functionality?Thank you.

Catalog item visibility based on the ritm record

Hello, A new catalog item has been created, display the item only when it was not ordered earlier for the same account. For this, in the user criteria check the RITM table with the customer name (fetched from logged in user) and if there are no recor...

Has anyone developed a customer notification process for change management change requests

I would like to use the Servicenow Change Management module to notify our customers when maintenance work is being done that could affect their services. Following the Change Management and Change Request processes works to define, approve, and sched...

Integration Connectwise & ServiceNow

We have a client that uses Connectwise, and we use ServiceNow.  They do not want to move to SNOW, so we are finding a solution that can handle all Incidents, Requests, and Problem tickets to perform bi-directional updates.i.e., an Incident is opened ...

Platform Analytics Bar Chart - Data table percentage

Hi everyone, Appreciate if someone could help on the percentage of the data table in a bar chart.  The percentages are adding up on a monthly basis for False (has breached).  And would like to add up for the month, ie, Dec2024 should be False (100%) ...