Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Hide Variable on the serviceportal

Hi Team, I have created a new catalog with a variable present as success criteria but that should not be visible on the serviceportal it should be visible only on the sctask  it is for their internal team.  I have tired with the ui policy and ui acti...

Alpha_K by Tera Contributor
  • 400 Views
  • 1 replies
  • 0 helpfuls

How to create ui page that is used in Ui action.

Hi Team,I have a requirement to create a UI action name "On hold" and once the on hold is clicked a Ui page should popup and it will ask the user to select1) on hold reason :- drop down with values awaiting caller, awaiting change, awaiting problem2)...

Roshini by Giga Guru
  • 369 Views
  • 3 replies
  • 0 helpfuls

Need attention flow designer hrsd

Hi All , I have requiremnet for need attention variable for hr cases 1) If the additional comments added by ay user then need attention flag true 2) if the work notes added by agent and the state is on hold then flag is off 3) again if the user added...

Dimple1107 by Tera Contributor
  • 235 Views
  • 1 replies
  • 0 helpfuls

SLA breach notifications

Hi All, 50%, 75% and 100% SLA breach notifications are triggering for INC tickets as expected but not for TASK tickets. What could be the possible reason for this behavior. Please guide.

Nikita50 by Tera Expert
  • 256 Views
  • 1 replies
  • 0 helpfuls

Interactive Filters - Search by name OR email

We're trying to create an Interactive Filter which allows an agent to search by name or email. We have created a filter which references the sys_user table with interactive filter references to Incident > caller_id and Request Item > requested_for.It...

kris_hart_UWTSD_0-1729690339192.png