Need to hide Error message after populating mandatory fields.

Community Alums
Not applicable

Hi folks,

Generally we get an error message if we don't populate mandatory fields. When I save the form(agent workspace->interactions) after filling mandatory fields in agent workspace the error message should be hidden automatically. 

How can I acheive this ?

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@Community Alums 

Can you share steps to reproduce the issue?

If you save form without filling mandatory fields, it shows the error message

But what happens if you fill those mandatory fields and then save?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Community Alums
Not applicable

@Ankur Bawiskar ,

Steps to reproduce:

1. open agent workspace, create new incident save the form without populating mandatory fields.

2. we'll get error alert with mandatory fields.

3. fill the mandatory fields and save the form. I can see the error alert still in display.

We should not close the alert manually, it should be automated.

Community Alums
Not applicable

@Ankur Bawiskar ,

any workarround for this?

@Community Alums 

I don't think we can hide it.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader