Need to hide Error message after populating mandatory fields.

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11-06-2023 12:56 AM
Hi folks,
Generally we get an error message if we don't populate mandatory fields. When I save the form(agent workspace->interactions) after filling mandatory fields in agent workspace the error message should be hidden automatically.
How can I acheive this ?
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11-06-2023 01:26 AM
@Community Alums
Can you share steps to reproduce the issue?
If you save form without filling mandatory fields, it shows the error message
But what happens if you fill those mandatory fields and then save?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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11-06-2023 01:59 AM - edited 11-06-2023 02:07 AM
Steps to reproduce:
1. open agent workspace, create new incident save the form without populating mandatory fields.
2. we'll get error alert with mandatory fields.
3. fill the mandatory fields and save the form. I can see the error alert still in display.
We should not close the alert manually, it should be automated.

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11-06-2023 03:00 AM
any workarround for this?
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11-06-2023 03:07 AM
@Community Alums
I don't think we can hide it.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader