Knowledge Article Question
Hi folks. We would like to add the author as a visible field on our Knowledge article forms. Can someone show me where this logic lives so that we can make the author visible when viewing the Knowledge article?
Forum Posts
Embedded List onCellEdit Client Script not updating field values (Total Impact not setting)
Hi Team,I am working on an embedded list (child table) inside a parent form (Outage → Impact Type tab).** RequirementWhen a user updates AP Impact (or other region fields) in the embedded list, I need to:Automatically calculate Total ImpactSet the va...
How to update the risk factor fields and risk factor values. I mean where we can update those fields
How to update the risk factor fields and risk factor values. I mean where we can update those fields.For Example: If we have risk factor field like outage required. So, I want to change that field as like expected service outage required and also val...
Send an Acknowledgment email
When ever an incident is assigned to the User , after one hour if user doesnt send an acknowledgement email i need to send an reminder notification to the assigned to person, is it possible to acheve this requirement
Capturing Statement of Work
We are currently wanting to put Statement of Work (SOW) information to capture costs by Vendor. Is this a place in ServiceNow that is capable of capturing this information when a SOW is created for project work?
Configuring ESC, I want to add quick links that open Topics/categories
HiConfiguring ESC, I want to add quick links to create incident, which directs me to a page where I have categories shown like Hardware, software, and others, then in the Hardware - related catalog items, which page should I take when I create ESC qu...
virtual agent creating multiple interactions when using "load_active_only = true"
Hi everyone,We are using "load_active_only = true" code to keep current conversation history and it is working fine. Thanks to @Mark Roethof . But when a case created is opened, it is observed that multiple interactions are associated with that HR ca...
Upgrading to Australia and Dashboards issue.
Hello all, We have Dashboards that contains reports and Performance analytics reports along with Interactive filters. But moving forward when we upgrade our version to Australia, these dashboards will still exist in the system, but few reports or cus...
Scenario – I have ACL for Assignment Group members of incidents – People who are member of Assignmen
I am facing difficulty to solve this and when i login with membership user that return the all group incident insted of self group incidents . I created 2 user and assign group Network , and provide role itil but it return all incident of all group ...
Resolved! Can we add the existing reports to the platform analytics dashboard?
I have the existing reports are in place and i have created the platform analytics dashboard and added few data visualization using add element.The question here is, can we add the reports to this dashboard similar to the classic dashboard since ther...
Virtual Agent Microphone/Voice Option Missing in Branding and Settings
Hi Community,I am trying to enable the Virtual Agent Voice (Speech-to-Text) microphone icon for a custom Service Portal chat widget, but the option seems to be completely missing from my instance.Environment:ServiceNow Version: YokohamaScope: Global
Published policies are not executing from CMDB workspace
Hi all, We do have some published policies. But those are not executing. Below image is just for reference.How can we check the execution of the schedule jobs if they are there.Thanks.
LDAP integration using SSL and LDAPs port 636
Hello All, Thank you for looking into my query , i need help on how to setup the LDAPS server and connect with AD, what certificates are needed for the same and which format is supported by ServiceNow and were we need to attach those certificates i...
I need to create a 'cancel' Ui button in the incident form
using Ui actions, I need to create a cancel Ui button in the service operations workspace, when we click cancel button, it should cancel incident and state should move to cancel state, by adding work notes as well, guide me the step-by-step process a...
Resolved! Virtual Agent input placeholder
How to change placeholder text "Please type your request" in virtual agent user input box. I have checked the sys_ui_message table i didn't find the key or message as "Please type your request"
