Hi All,We have a requirement to add few other field to a popup window for a reference field asset on trasnfer order line table. Asset field is reference to alm_asset table but only few fields are visible. How can we add few more fields.
ProblemI used setWorkflow(false) expecting it to prevent all business rules, flows, and other automation from running during an update. However, I still saw certain logic executing, which was confusing.SolutionThe key realization is that setWorkflow(...
Is it possible to implement this using a Business Rule: prevent attachments from being added or deleted for RITM records of a specific catalog item when the state is Work in Progress or later?
The question is: Can we configure an approval task for a user who does not have access to ServiceNow?The user will not have any roles. The client would like to send an approval to an IT director by email, allowing the user to approve or reject direct...
Problem:While working with parent–child incident relationships, I couldn’t find where CHILD_INCIDENT_QUERY_FILTER was being defined or applied. It wasn’t obvious from the UI, business rules, or scripts, which made troubleshooting confusing. 12/25 - A...
Is it possible to set the subcategory field based on category in through Virtual agent, I am creating Incident via virtual agent and I want to fill category and subcategory fields as well.
Hi, the pivot report does not show numbers in columns but shows totalsHow do i fix it ?
Hello!I am currently working on approvals for forms and I am trying to make it so that when a user request approval for a form, there is an automatic message that gets displayed in the request activity letting them know what step they are on. I am n...
Change Approval policies:In Change approval policies, approval definitions are used to generate approvals according to your business requirements.A change approval policy is a course of action that can be applied to a change request. It uses a set of...
Hi Team, I got a requirement; to enable to Related Change Request (say as child) related list on change record (say as parent) and user should have 'Edit' to add the existing change requests. 1) When we view the added Related Change Request(child) in...
A Scheduled Data Import runs successfully when executed manually using Execute Now, but it does not trigger automatically based on the configured schedule. The import is active and scheduled correctly, but no Import Set Runs are created at the schedu...
Hi Team , new & duplicate option grayed out - no edit option as wellThanks for your help
Hi everyone,I noticed that there are Start and End Date fields in the advanced appointment configuration. Could these fields be utilized to restrict the calendar to show only the bookable appointments within that specified date range? Any insights ...
What conditions do we use for to create report Last 15 days and last 45 days aged ticket we don't have options for 15 and 45 days Can someone pls guide me ?
