I am using Dynamic Condition in Recipients List Method, But looks like there is no relation between incident and recipients list to glide the incident.
I have activated the plugin called Now Assist for ITSM it is showing the summarization on incident level but not catalog task, does Now Assist ITSM having the out-of-the-box functionality for catalog summarization. Because for me it is not showing.
Hi Experts, I’m planning to pursue the ServiceNow Certified Technical Architect (CTA) certification. Could anyone please share the official prerequisites, mandatory certifications, required courses, and recommended learning path for CTA preparation? ...
Is this even possible for ATF?Note: Upload attachment will only show if user answer "Yes"
I am attempting to leverage ATF to build with the Send REST Request - Inbound test step for our API connections. All of the documentation I can find for this is from 2019 and does not match the current interface. I have a variety of API's I need to t...
Requirement: Dynamically Setting Recipients List Based on On-Call Schedule to send out an SMS on the Major Incident Workbench. Current Script: (function() { var currentTime = new GlideDateTime(); var recipients = []; var groupSysId = curr...
Hi all, I thought this would be really simple and am sure I've done similar before, but I'm trying to make a field hidden until the appropriate option is selected from a choice list on the same table, and want to avoid script so am using a UI policy ...
Hi All, So we have set up Service Commitments to make managing incident SLA Definitions easier. Each Commitment (e.g. for P1, P2, P3, P4 etc) has many, many related offerings. We have set up the SLA definitions, so each time the incident moves to a n...
one requirment , in which i need to add the Company banner in the Reply Banner automatically when the agent click Repy or Reply All button in the Agent Workspace , i tried with Email template but when adding the Email template , the old email threads...
Apparently it’s not giving option to extend the session and just logs it out.@Ankur Bawiskar what could be the issue?
If ‘Requested For” rolls up to the following manager’s: allow the user to continue updating the form.Abel tuterALexnderAjay chandraIf not, don’t allow the user to update form and pop-up below error message:“You are not eligible to submit this request...
The above requirement is not getting achieved with before insert BR, I need to block ritm creation via table api and only authorized channels like service catalog/approved API should be able to create.Please help, if anyone has implemented such requi...
Hello All,when i have selected a vip user in the caller field then it is not showing red color or any diffenece to identify th caller is a vip what could be the issue its showing in red color in the default view but no differnce or coloer showing in ...
Hi everyone,While doing final testing in Advanced Work Assignment (AWA), we noticed a new presence status labeled “AI Available.” Our original question didn’t get much traction, so I’m resharing with a bit more context in case others have seen someth...
