In Virtual Agent When I click 'I need more help' , it ends the chat. I think this is an OOB functionality. Does anyone have any idea , if we select 'I need more help', then it should allow user to search rather that ending the chat.
Hi Team ,Need quick help on on report 1.MTTR - Interaction Management Please guide me and help me to achieve the requirement .Which is the best practice to create above report and methods with solution .i will provide you the required information .We...
Can someone explain the purpose of the Closed Record Producer field in the Walk-up Location Queue (Administration tab) in the Walk-up Experience module? I’d like to understand when and why this field is used.
What is the purpose of the Closed Record Producer field in the Walk-up Location Queue under the Administration tab? and how it functional
i want to edit and put some conditions to the assign to me button present in incident sow form view.I could not find where this button is present.i tried to find this button in the declarative form actions but could not where is this present?@Ankur B...
Hi Team , I have a requirement where user want 'Requestor TimeZone' field on the form which will auto-populate opened by user's timezone. Can someone please help me how to achieve this functionality. Thank you!
Hi Guys, I am trying to import handheld devices and the IMEI#, Billing Reference, and Serial Number are showing 10000000000. I tried to change the Type from Floating Point Number to String but there is no option. How do I correct this? Thank you in ...
My org is rolling out DPM and I wanted to include a widget or something that would show the % of availability for applications that are flagged as critical. Is that possible in DPM?
Hi All,I have a requirement to initiate the New background form upon submitting the Request form.Request form is in Human resources: core application and upon submission creates the Hr case and also triggers the few Hr tasks based on the flow.Now onc...
Error Message:"Failed to create a meeting - The inputs provided to the action: Create User Online Meeting within application scope: sn_msteams_com_spk are incorrect. Please refer to the definition." I am trying to initiate conference calls using Mic...
Hello,Has anyone done stats on the Knowledgebase Average Article Rating?Looking online for ideas on how to produce this report and could use some ideas. Thanks in advance.
Hi All , Some of the users are experiencing We'll be landing at your destination shortly... when click on home page .Please assist me to resolve this .
I need to write a catalog item flow that will check for three separate IP ranges on a single variable. If the IP that is entered is outside those ranges, then I need a group approval to be created.Any ideas would be appreciated.Thank you,Monica W.
I would like a paperclip icon to be displayed in the request_item field of the sc_task table when a file is attached to the record set in the Request item.To meet this requirement, I set the Filed Style as shown below. However, while the icon appears...
What are some best practices for naming groups?In my current project, we are implementing a ServiceNow change request process.We have a group responsible for implementing and approving changes for each product provided by the client (AWS, CrowdStrike...
