I'm trying to setup an email notification that will notify the Incident Technicians group that a new Incident has been submitted by an email sent to our support email address. What I would like the email body sent to technicians to contain:Requested...
Multiple Agent Experience The system assigning cases to them which is none HR chat even if they uncheck their status in the inbox. Awa Capacity is not at in full use. Kindly help troubleshooting this issue. Thank you very much.
Hi Community,I'm trying to get details of AI agent usecase and the record in which the ai agent is used. And I could see the details being stored in table Execution Plan [sn_aia_execution_plan]. But the related record field in which the record should...
Hi Team,We are facing an issue while creating Knowledge Base (KB) articles in ServiceNow.Issue:While pasting content into the KB article, the “Keep Formatting” option / formatting toolbar options are not visible and data is pasted as paragrapgh, even...
I want to run ATF on below Virtual Agent functionalities:1. topics2. creation of incident3. update a ticket4. connect with live agent5. chat responsesIs ATF feasible for above points? If yes, then do we have any OOB ATF scripts / sample present to re...
Hi All, We have a requirement on the predictive Intelligence feature in ServiceNow, to categorize incidents (Auto populate the category and subcategory fields on the form) based on the value input in the " Description" field in the incident form. As...
I have a doubt regarding the dashboard report in "Platform analytics" Here in the attached picture the count is indicated to left side, can i make it to the centre? and also when we click on that count it is getting opened in the same window, can i m...
Hi @Ankur Bawiskar The attachment issue was resolved by updating the script."new global.VariableUtil().copyAttachment(producer.<variableName>,'<tableName>', current.sys_id);"However, the same script is being used for another record producer with the ...
Hi Guys,I have created a custom table that contains three fields referencing three different tables. However, when I open records in this custom table, those fields are displaying the sys_id instead of the expected display values.I have already check...
When searching in Employee Center, the catalog and knowledge links displayed in "Answer generated by Now Assist" are not displayed in Portal view.I want to know the solution.[Search result view]knowledge＝kb_viewCatalog＝formQA・What is the Search Profi...
Hi Team, I am facing an issue with displaying a catalog variable (Date field) in an email notification on the sc_req_item (RITM) table.${variables.completeion_date}its not wroking,Any guidance is appreciated. Thank you.
Recently, we had an update that caused my IT team to lose access to their report dashboards. This update also caused an error message when they were trying to select an end user when creating an incident. I included the second part as context to the ...
Hi! In ITSM, is there a maximum amount of templates an operator can create?Thanks!
Doing training on ITSM IT Service Management (ITSM) Implementation Simulator, in that Configure Mandatory fields on an incident form, in that how to validate that fields inherited from the task table are mandatory on the incident form only.
Hi Community,I'm checking on skipped records and wanted to capture which needs to be reverted back to base system in an update set. When I noticed the record, those are in "Mobile App Builder API". I'm unable to choose the application in picker, I we...
