Hello team,Could you please help on this.I should be able to move a Requested Item to a new group and cancel the OLA. And I should be able to obtain a Requested Item from another group and have my OLA added to it. Thanks,Madhusudhan.
Hi All,I need some help regarding the SLA breach,A caller from Hong Kong location raised an incident on 19th June, the ticket got assigned to a group where each member is from US location. Since 19th June was a holiday in US and no member was availa...
There are 1956 duplicate incident records created within a span of 20 minutes. After careful examination, we understand that these were created because of the inbound action 'Create Incident'. It has generated 1956 duplicate records even though we ha...
Hello everyone, I have a requirement:1. Build a service catalog for info sec team.2. Once user submits the request it gets assigned to a fulfillment group.3. If user has provided insufficient information in the request, one of the member from the ful...
Hello, Can anyone please let me know the exact answer i searched in community and googled it but i didn't find it.I have a Change request and Ctask is created for it. Ctask is closed but it is having mandatory fields which are not filled. What are th...
Hello All, I want to hide a 'Create change request' button on the service operation workspace for the incident record.I did try to deactivate using UI Action but did not work.Please see attached picture.Thanks.
My client has a need to trend pm_project.work_effort at the record level.I'd like to keep the solution entirely in PA rather than adding fields and/or business rules, etc.The field: 'work_effort' is labeled: "Actual effort".Can I use Bucket groups?I'...
Hello CommunityI would like to know how I can have the emails that I send and receive here, on the additional comments be update on in here, like the when its update when I assigned to somebody to the request, or when the state changes. email sent/re...
Hello All, I want to hide a 'Create change request' button on the service operation workspace for the incident record.I did try to deactivate using UI Action but did not work.Please see attached picture.Thanks.
I have a Mid Server Script File and Im trying to make it run in the mid server. Mid Server Script FileName: testfile.sh#!/bin/sh echo 'hello' >> test.txt Calling it by using MIDServerSystemCommandUtil (OOB) new global.MIDServerSystemCommandUtil()....
Hello. We like to use order guides in our service portal to present a less cluttered list of choices to our users, but since the VA cannot present them in a conversational manner, we would rather have VA present the catalog items individually. I am...
Hello all,I created a role incident_security and added to group and Incident category = 'Security'. When a user creates an incident with Category = 'Security', it should only be available to users with the role 'incident_security'.I created ACL with ...
I want to remove the Follow Button. How can i do that?
This is the notification for CAB Request Delegate that was added, but it is not triggering when I add a CAB delegate. Do I need to change any condition? This is OOB, right? Also, please explain how this notification works.
