Hi all,I want to develop a solution where i cancel all changes (including their change tasks), if they are in NEW state and have not been updated for the last 30 or 60 days (not too relevant).I created a scheduled job that works and i thought that ma...
Hello,Can someone please tell me how I can extend dmn_demand table to task. In the list view as shown below, the ACL prevents it to be updated. With in the table record, extends table field is hidden. TIA
Hi Team, I need to repair 20,000 incident records in bulk. I tried with a fix script, but it is not working as expected. Could someone please assist me with the correct script? // Bulk SLA Repair for Incidents(function() {var gr = new GlideRecord('in...
Somehow, an end user got redirected to the mobile UI on this link: yourinstanceurl/$m.do#/home.I need to deactivate the mobile UI and redirect user to esc. Steps I have taken are:Updated sys property glide.ui.m_enabled -Value : 'False'Created sy...
How can I override a function from a protected Script Include?The Script Include is protected, and the function I want to change calls a private method.I need to modify the behavior of that private method — is this possible, and how can it be done?
One of the OOB flows, CHANGE - STANDARD - PROPOSAL, is inactive and I do not see a way to make it active. For testing, I copied it and was able to activate the copy... but that will not update properly with upgrades. How do I fix this?
Trying to return our Change Request process to current OOB and using a temp instance as guide since our instance is missing script includes, UI actions, etc for reasons unknown.I exported/imported UI actions and the buttons do appear... however, only...
Hello Community! I wanted to count the number of tickets where the Payload output status is 200 and the ticket hop was routed to a specific group. Any help is much appreciated.
Hi,In the RITM (sc_req_item) table, some RITM records have the Closed at (Resolved) field populated with the date and time when the record was closed (Complete, Incomplete, or Skipped), while other records have this field as NULL. Why is this inconsi...
@symbol is coming while tagging to someone in worknotes. how to fix it and remove @ symbol.Please provide the steps
Guys , what could be the conditions of below requirement?Calendar should show the Projects that have a Planned End Date in the given PeriodShow name of Projects Thanks for your help !
I'm developing a topin within Virtual Agent designer. I developed a separated AI Agent that i tested in AI AGent studio and works fine. In the topic, i use utilities AI Connector to call and use AI Agent but it goes in loop showing "Guiding issue res...
I am trying to create a formula indicator, using two indicators, when i try to save i am getting the error message: invalid insert. What could be the issue
Hi Team , do we have any options to create Calendar kind of report or we need to select date filter ?thanks !
Hello All, I have requirement to update virtual agent feedback survey to include more questions.Steps I followed:1. I have created New chat survey definition as per requirement2. I have cloned OOTB Virtual agent Feedback setup topic and created new o...
