Resolved! Unable to see Related Records tab in SOW
I am able to see Related records tab in DEV but not in TEST. Any suggestions on how to get it back?
Forum Posts
'External Users' is added to chat names in MI Workbench
When I am trying to import the chat then there is external users in last it was not there before. Is there any way to fix this
Migrating from legacy workflow Standard Change Proposal to new flow Change - Standard - Proposal
Hey folks, My process was going to be check-out and deactivate the legacy workflow Standard Change Proposal and then active the new flow Change - Standard - Proposal. The new flow doesn't appear to activate, is this because it is marked read-only? If...
Can Standard Change Definition like Recordproducer or catalogitem be made visible in Service Portal
Can Standard Change Definition like Record producer or catalog item be made visible in Service Portal. If Yes How? As it is not visible now?
ServiceNow - Fresh Work Integration
Hi,I'm looking for end to end implementation of my ServiceNow instance with client's Fresh Work ITSM tool. Can anyone please provide relevant end to end steps/information on this topic?
How to Open a incident in the main tab by using a ui action
i have created UI Action "Save & Next" which will open the next incident assigned to me. it is opening but in the sub tab of the 1st opened ticket . i want to open it in the parent tab itself. how can i do that.
Owner not populating for server
Midserver.user is not updating the owned by field for linux server records How to resolve this issue please shre step by step procedure how to fix this issue with all possibilities as discovery is running on daily basis still "owned by" fields are bl...
Variables in sc_task do not save changes.
Hi everyone,I’m having an issue when trying to update catalog variables directly from an SC Task.In my case, the variables are hidden on the RITM and also on the catalog item form. They are only displayed on the SC Task, so the fulfillment team can f...
Can Discovery identify unknown web application URLs?
Customer requirement: Discover web-based applications without prior knowledge of the URLs or application names. Questions: Can ServiceNow Discovery autonomously discover unknown web application URLs (without known URLs or defined IP ranges as startin...
Resolved! Certified ServiceNow Developer Seeking Guidance & Opportunity to Prove My Skills
Hello ServiceNow Community,My name is Nagababu, and I am a recent graduate from Hyderabad, India. I am a ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD), actively seeking an entry-level opportunity as a Servi...
Coalesce Field in Robust Transform Map
Hi All, I am trying to integrate Solarwinds with ServiceNow and as part of that I can see there's a OOTB Robust Transform Map that I need to customize based on our requirement, Now my ask is how can I set Coalesce, I am not finding anything where I c...
Remove duplicate records
Hi experts,We identified more than 100 duplicate active department records. We have the list of active records from workday.Now I need an approach to remove duplicates from servicenow ( these records might be referenced in any user record or other ta...
Multiple SLAs on a Single Incident in Real Production – When Does It Happen?
Hi Everyone,I wanted to understand whether in real production environments there are scenarios where multiple SLAs need to be applied to a single Incident.If yes, in what kind of situations does this typically happen?It would be really helpful if som...
Extending table
I have a requirement to extend table "sn_customerservice_case" to 6 child tables like payroll, HRservice, NAprocurement, EUprocurement etc..What is the best practice as per ServiceNow to extend CSM table?Shall I create as "x_csm_payroll_case"? or lik...
I need alert opened date should be populate on detection time filed in the incident
I need alert opened date should be populate on detection time filed in the incident, Please suggest how to achieve this requirement and i have tried below After Business Rule on incident table but not works: if (!current.u_detection_time && current.u...