Email to Case creation

devendar koduri
Tera Contributor

‎11-07-2023 03:04 AM

While Email to case creation. How to auto populate Assignment group, caller, short description, description, priority through scripting.

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Anurag Tripathi
Mega Patron
Mega Patron

‎11-07-2023 03:07 AM

Based on the limited info provided , I think You have to look at inbound email actions -> Product Documentation | ServiceNow

 

-Anurag
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Sandeep Rajput
Tera Patron
Tera Patron

‎11-07-2023 03:13 AM

@devendar koduri You need to create an inbound email action https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/task/t_Cre... to populate information from email to case table record.

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