New CSA Student Seeking Advice on ServiceNow Administration and IRM/GRC

AtinukeO · Monday

Hello everyone,

I recently joined the ServiceNow Community and am currently studying for the Certified System Administrator (CSA) certification.

I am interested in ServiceNow Administration, AI, IRM/GRC, and BCM. I have completed the ServiceNow Administration Fundamentals course and registered for ServiceNow AI Learning Days.

As a beginner, what learning resources, hands-on projects, and community recommendations would you suggest i use to build practical experience and prepare for a ServiceNow Administrator role?

Thank you for your guidance and support.

yashkamde · Tuesday

Hello @AtinukeO ,

I have passed CSA. I would be happy to share my experience on my journey throughout preparation :

Refer this :

ServiceNow CSA Exam Study Guide

If my response helped mark as helpful and accept the solution.

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Tanushree Maiti · Tuesday

Hi @AtinukeO

GRC related Courses:

I will recommend you to go through following courses from ServiceNow University:

1. Integrated Risk Management (IRM) Product Application and Features

1.Partner Essentials: Integrated Risk Management (IRM)

3.GRC: Integrated Risk Management (IRM) Simulator

4. GRC: Integrated Risk Management (IRM) Fundamentals On Demand

OR

5.GRC: Integrated Risk Management (IRM) Implementation

Then Prepare for ServiceNow Certified Implementation Specialist – Risk and Compliance (CIS-RC)

If you have time to know how AI works in IRM, then go through

7.GRC: Now Assist for Integrated Risk Management (IRM) Fundamentals

8.Now Assist for Integrated Risk Management (IRM) Implementer

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

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Aditya_hublikar · Tuesday

Hello @AtinukeO ,

for csa exam :

Start reading Servicenow CSA E-book , you will get your e-book from fundamental course .

Most of the time, people get bored reading such a big eBook. However, it is very helpful for the exam. If you have already gone through the concepts in the eBook, and the same topics appear in the exam, you can quickly recognize that those questions are from specific sections.

So, don’t ignore the eBook—try to complete it.

The most important parts of the eBook are the last sections, such as Security Center, Shared Responsibility Model, and ServiceNow Encryption. These sections are often overlooked, but based on personal experience, around 4–5 questions can come from them.

Also, most of the theory and concepts in the eBook are already covered in ServiceNow prerequisite courses, so it becomes easier to revise quickly.

CSA exam blueprint you can refer from here :

https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-blue...

Also refer this(CRAM flashcards which helps most ) :

https://www.servicenow.com/community/training-and-certifications/just-passed-my-csa-certification-ex...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

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nicoleowens · Tuesday

Hello, before doing the CSA it is usually recommended to have at least 6 months experience in a project. I would advise you do that if possible. For right now, I think you can also look into doing extra projects on your PDI and visiting sites like Udemy and ExamHeist to test your knowledge. Re-doing the labs severally also really helps with that. Overall, the exam is easy so do not worry. Hope this helps you and if it does, please mark as helpful.

AtinukeO · Tuesday

Thank you for your advice and encouragement. I am currently completing the ServiceNow Administration training and practicing in my Personal Developer Instance (PDI). I will continue redoing the labs and look into additional projects and practice tests to strengthen my knowledge before taking the CSA exam. I appreciate your guidance.

nicoleowens · Tuesday

Most welcome! All the best and i am sure you will benefit from the other solutions as well.

yashkamde · Tuesday

Hello @AtinukeO ,

I have passed CSA. I would be happy to share my experience on my journey throughout preparation :

Refer this :

ServiceNow CSA Exam Study Guide

If my response helped mark as helpful and accept the solution.