New tab on record in Service Operations Workspace

harry24
Tera Contributor

‎07-09-2024 02:49 AM - edited ‎07-09-2024 04:01 AM

Hello , 

I want to create a new tab for Task SLA's in Service Operations Workspace like we have in Agent Workspace. 

How to configure that ?

harry24_0-1720518571049.png

 

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Mark Manders
Tera Patron

‎07-09-2024 03:32 AM

Check your workspace view of the form in the 'old' back end. If you add the task sla related list to the form, it will show up in the workspace.

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harry24
Tera Contributor
In response to Mark Manders

‎07-09-2024 04:00 AM

Hello Mark ,

 

Task SLA is already added to the related list in the workspace but it doesn't show up in Service Operations Workspace 

 

Thanks

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Mark Manders
Tera Patron

‎07-09-2024 04:53 AM

So it's part of your related lists, but you want it to be separate. I think this blog will show you how to do it: https://www.servicenow.com/community/next-experience-blog/service-operations-workspace-showing-relat...

 

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Dibyaratnam
Kilo Patron

‎07-09-2024 05:41 AM

You have to check the UIB configuration for the page related list component if this is being restricted by some conditions

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