NLU - Unable to import test set csv file

AdrianS
Tera Contributor

yesterday

Hi all,

 

I am running to a problem trying to upload a utterances via a csv file to build out my NLU test set.

 

I am getting the following error:

AdrianS_0-1757628897577.png

 

I tried the following csv creation methods:

- via excel

- from notepad (filename ending with .csv)

 

I am attaching the file to this question.

 

The file only contains the following:

 

Utterance,Expected Intent
Password expired again,PasswordReset

Preview file
1 KB
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2 REPLIES 2

SANDEEP DUTTA
Tera Patron
Tera Patron

yesterday

Hi @AdrianS ,

You can add a new system property:

com.glide.processors.XMLProcessors.record_count and set it to 400000.

 

Refer to learn more : How to prevent performance issues related to exports and export limits

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.
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Hemanth M1
Giga Sage
Giga Sage

yesterday

Hi @AdrianS ,

 

Did you try this format?

https://www.servicenow.com/community/virtual-agent-nlu-articles/importing-nlu-model-csv-using-platfo... 

 

You don't have to follow these steps however follow the data format in the CSV.

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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