The CreatorCon Call for Content is officially open! Get started here.

Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! convert string to Glidedate

Hi experts, I am Tring to insert the records from one table to another table in my personal instance, I have got struck with one of field called "Valid From"   which is string type and value of the filed is 'August 22, 2022' and i have same filed cal...

Arjun Arjun by Tera Contributor
  • 1186 Views
  • 1 replies
  • 1 helpfuls

Skip a node in virtual agent

Hi, Is it possible to skip a input note totally based on a condition, we have tried script in "allow user to skip", but there is a skip button button after asking for input, but i want to skip always , without asking user to skip. Let me know if anyo...

Test97 by Tera Contributor
  • 658 Views
  • 1 replies
  • 0 helpfuls

Report on SLA beaches with multiple group assignment,

Hello,We would like to know how to generate a report when SLA beaches if there are multiple groups involved.For example If an incident is assigned to Group A on a high priority issue , and after couple of days the incident gets re assigned to Group B...

Shree Nag by Tera Expert
  • 352 Views
  • 3 replies
  • 1 helpfuls

Resolved! Consolidated Problem Management report (re-post)

Hi TeamNeed urgent help. I'm struggling to make a weekly/monthly problem report bcos we don't have a CMDB incorporated in our ServiceNow (Utah) platform. I need a consolidated problems report to include: Duration of the Problem ticketLast update to t...

praveen0078 by Tera Contributor
  • 482 Views
  • 2 replies
  • 1 helpfuls

reference field vs lookup select box

Hi experts,we have variable on record producer which has to show a specific field (u_can) which is a string field from user table.This can be achieved by look up select box but it is causing performance issue by loading very slowly.So I have tried us...

si21 by Tera Guru
  • 610 Views
  • 2 replies
  • 0 helpfuls

How to get the Title of logged in User in Business rule

Working on User Criteria, need to show the catalog item to the user whose title is in some specific values.We have create a property to hold those title values.Now we are trying to check whether user is having the title or not. Here in script it is a...

Rakesh11_0-1697554916718.png
Rakesh11 by Tera Contributor
  • 833 Views
  • 3 replies
  • 0 helpfuls

Resolved! Email as the User ID

Are there any downsides to using the email address of a user as their user ID? Especially if you have a third party identity provider for handling logins? I couldn't think of a caveat, but figured I'd check with you fine people. Edit: Oh, and I don't...

PLakin1 by Tera Guru
  • 1662 Views
  • 2 replies
  • 2 helpfuls