Have to create an SLA for 'Priority 3' and 'Priority 4' for 'Response', 'Resolution'.-- The SLA should run based on the 'Assigned_to' which has the different time zones.Have to create an SLA for 'Priority 3' and 'Priority 4' for 'Response', 'Resoluti...
i am trying to create a ritm form but not sure what should i select this ? Field : what should be displayed and stored i am picking data from a table : alm_consumable . Pardon me as i am new on this
Hello everyone! I have a requirement where one particular custom made role(assume X) should have the ability to view the entire table of cost center[cmn_cost_center] and they can edit only one (custom made) field on the table {all other fields apart...
Hello Community I am in need of some assistance. is there a role I can use that everyone can view dashboards, I have tried snc_internal but this is not working as expected.We have our Major Incident/Problem Mgmt dashboard we are going to start using ...
Good morning, We have a requirement to amend the UI Action 'Close' on Interactions. Currently this just straight up closes an Interaction as Closed Complete, and doesn't require any information being input to advise why. What we want to be able to do...
Hello, Adding agenda items in CAB Meeting which (Change requests created )are occurred past two days from meeting start time. Please let me know how can we achieve this condition.
Hi All, Need your expert advise on how to configure MS teams bot in our SN lower instances. We need to be able to make changes and test out the Bot features in lower instances. 1. We already have a configured Bot on the Production instance but is not...
How to automate SLA clock in such a way that it gets automatically resume & pause on the basis of store’s trading hours which could be extracted from Store Opening Times field from SNOW.
Hello All,There is a Topic 'Submit a request(Deprecated)' in Virtual Agent Designer, will Servicenow going to provide new Topic in that place or it is an End to the above Topic? Can any one suggest me please. Thanks & Regards,S.Swaroop.
Hi, We have created a Scripted POST API, which is creating REQ record but in RITM variable value is empty. Kindly advise. POST Script: var reqbody = request.body.dataString; try { var parser = new global.JSON(); var parsedData = ...
Hi Community, Need help in deactivating glide.cs.retry_question_message system property which is triggering whenever we have multiple branch in decision in virtual agent.How we can disable that in the flow?Thanks,Pooja M
I am looking for a script where I want to send a approval request to a user and if user is not active it should go to the User's Manager.The below script is not workinganswer = [];appr();function appr() {var ownerManager = [];ownerManager = current.v...
Hi all,I have looked into the documentation for setting up a integration between ServiceNow and Teams. All the setup things in ServiceNow seems to be well documented but my issue is before this setup.We are a global firm with a big forest. This means...
Hi,We have created a Scripted POST API, but showing error " variable not defined ". Kindly advise.Error: POST Script: var reqbody = request.body.dataString; try { var parser = new global.JSON(); var parsedData = parser.decode(reqb...
