How do we select the template in the catalog task from Flow designer?

AutoPopulate Assignment Group on Incident form

Hello All, Am trying to Autopopulate Assignment group field on the incident form when a new incident is created from the case record using 'Create Incident' Form Context Menu UI Action from CSM/FSM Configurable Workspace. The Autopopulate should only...

How to add discounts to pricing in order guide

Hi Team, Can you suggest how to configure discounts in order guide.For example if a user is requesting multiple items via order guide, it should give some discounts in pricing, where do we calculate that?Like every catalog item has a pricing amount f...

captcha Question

Hello Team, there are some users are not able to see the recaptcha. Thus, please change the recaptcha to another captcha provider.could you please advise how we can change the recaptcha to another captcha provider.  could you please tell me how we ca...

How to make the MRVS amount variable display in red if the tuber is negative

Hello, in a MRVS on a Record Producer, is it possible to display the variable (amount) number in red if it is a negative number? Ex:Amount variable (100) = display in black colorAmount variable (-100) = display in red color

Rollback button in change form

Hi everyone, im trying to make this button to do a rollback to the phase of New, anyone has an idea? or a script?Thank you for your help!  

Create a button for related incidents in problems

Hello community! I need to create a button in the related list for related incidents in problems, can oy help me? Thanks!

Email script in Virtual agent Provider notification

Hi All, How can we add email script in provider notifications to trigger the survey to user on ms teams bot.added email script but it is coming as mail_script: surveryurl not as link.Please help

Add caller to Watchlist

In the Incident if the "Caller" name is changed to different Caller then add the previous caller & logged in user to "Watch list". How to do this via business rule, dot walking or client script or any other methods?

All users should redirect to ESC then ITIL users should redirect to platfrom onlclikcing platform

HI @Kirtiman  I have a requirement like all uses should redirect to ESC. Then I created a "Platform" menu item and users who have itil role should re direct to Platform on clinking that.The challenge I am facing is all users are able to re direct to ...

UI policy are not getting applied by API while retrieving a list of items for the order guide

Hello community, I have an order guide with five rules and two UI policies. When retrieving a list of catalog items based on a given input using the API (equivalent to providing the input in the "describe needs" in servicenow ui), the UI policies are...

Access to records is not same when impersonated.

when one user (X) can see records in a table, but when another user (Y) impersonates X, the records are not visible and a security constraint error occurs, suggests that there may be specific access or permissions set for user X that are not being pr...

How to change the display value of list collector type using onChange Catalog Client Script?

I have a requirement to change the display value of the list collector type in the record producer catalog item. I already tried the variable attribute but its not working. The reference table is sys_user.How can I make this requirement via onChange ...

Html Translation in Virtual Agent

Hi Team, Could you please help me Translate Text in Html message configured in Virtual Agent .I tried using ${Text} , but it is reflecting as ${Text} instead of "Text" in the chat. Thank you

webservice to create incident

I am working a requirement where i want to create a incident and incident task when an request(JSON) received ,Please suggest