No data available on Virtual Agent Analytics Dashboard
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03-27-2023 01:19 PM - edited 03-27-2023 01:20 PM
I am unable to see the data on the Virtual agent Dashboard (Conversational Interface > Conversational Analytics > Virtual Agent Dashboard). There are some tabs like Usage and AI search.
1. Under the tab Usage there are multiple reports like Conversation type, Average Conversation Duration etc. I don't see any data available.
2. Under AI search there are reports like Queries with No result, Queries with result clik etc. The data is not available.
I see that the Virtual Agent Analytics from theUI builder. I tried to edit and see what is the source of the data for these reports. I found corresponding table and data sources but I can't find the data in the table nor the data source in the system.
Any help to troubleshoot it further would be very much appreciated.
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02-29-2024 08:06 PM
Is this still issue where the plugin is installed yet no data is populating on the virtual agent analytics dashboard? I might have missed it.
