No of Resolved Incident

[Garvit1]

Hi Team, 

i need to create a report based on the below criteria.

No. Of resolved incident that were reopened/repeated.

please share me the report screenshot.

Regards,

Garvit

[Community Alums]

Hi @Garvit1 ,

Create a Report with Incident table & choose condition reopen count greater than 0, you will get the results.

[Garvit1]

@Community Alums if i want to show only for today, do i need to add resolved on today or some other condition and also i want to see who resolved the ticket initinally.

[Uncle Rob]

Resolved today?  That's easy man, just .... Resolved On Today
You can't get the very first resolved by because Resolved Date and Resolved By are made null when you re-open an Incident.

What is the SPIRIT of this report?   What do they intend to use the results for?

[Garvit1]

@Uncle Rob they would want to check, reason for reopened is agent not provided the sufficient resolution that's why ticket reopened and who resolved the ticket initially.