Not able to access a Application scope
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06-09-2026 10:50 PM
Hi Community,
I'm checking on skipped records and wanted to capture which needs to be reverted back to base system in an update set. When I noticed the record, those are in "Mobile App Builder API". I'm unable to choose the application in picker, I went to the application and tried the "Switch to this Application".
It shows me "Not Allowed to switch to this application scope".
Can anyone help me here. How can create an update set in the application so that I capture the updates
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06-09-2026 11:03 PM
Resolution
Steps to Resolve
When an application is a private application, users with the *admin* role are not permitted to switch to its application scope.
Admin users cannot switch to the scope of any private application. The *private* attribute is defined by the application publisher and cannot be modified.
This restriction is intentional, as the application publisher does not expect customers to perform customizations within that application scope. Consequently, the application is marked as private when published.
Also check :
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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06-09-2026 11:15 PM
Hi @Tanushree Maiti ,
I understand the restriction is intentional. But is there a way to override it. In the KB the resolution provided is more of justification.
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06-10-2026 12:44 AM
skipped records during upgrade is used to check OOTB components and customizations etc
share screenshots of what you require
Process the skipped records list
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-10-2026 01:35 AM
Hi @Ankur Bawiskar ,
I understand that and I have captured my resolutions as well. But here the resolution is captured in update set and the application of the record is restricted as its Private(as per the KB).