Not able to change the state of the problem record from 'closed" to "assess"

[phr]

The requirement is to change the state of the problem record from 'closed" to "assess".

On writing the fix script, i see that the state is still in "closed" state .

How to fix the issue as my below code didn't work?

var gr=new GlideRecord("problem");

gr.addQuery("numberSTARTSWITHPRB0000055");

gr.query();

while(gr.next()){

gr.state=102; //As per the backend value of the state

gr.active=true;

gr.setWorkflow(false);

gr.update();

}

[Chaitanya ILCR · Accepted solution]

Hi @phr ,

try this

var gr = new GlideRecord("problem");
gr.addQuery("numberSTARTSWITHPRB0000055");
gr.query();
while (gr.next()) {
    gs.info('record exist ' + gr.getValue('number'));
    gr.state = 102; //As per the backend value of the state
    gr.active = true;
    gr.setUseEngines(false);
    gr.setWorkflow(false);
    gr.update();
}

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Chaitanya ILCR · Accepted solution]

Hi @phr ,

try this

var gr = new GlideRecord("problem");
gr.addQuery("numberSTARTSWITHPRB0000055");
gr.query();
while (gr.next()) {
    gs.info('record exist ' + gr.getValue('number'));
    gr.state = 102; //As per the backend value of the state
    gr.active = true;
    gr.setUseEngines(false);
    gr.setWorkflow(false);
    gr.update();
}

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[GlideFather]

☝️ this works, I guess due to:

    gr.setUseEngines(false);

[phr]

Hi @GlideFather ,

Thanks , this worked.

[phr]

Hi @Chaitanya ILCR ,

Thank you. This worked.