Not able to Publish the topic and showing some error

GANP
Tera Contributor

‎03-02-2025 02:53 AM

Hello Team

 

Some one have deleted the Topic from the Scoped application, then We have moved the same Topic from the other instance to DEV and relative NLU also. But we are not able to publish the Topic properly.

 

And it is showing "Another published topic is already using NLU Model 'PP NLU Matter' with NLU intent 'App'"

 

Can some one help on this. How to avoid this issue to publish the topic.

 

Thanks

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Community Alums
Not applicable

‎03-02-2025 07:03 PM

HI @GANP ,

Seems like the selected NLU model is in use already , what you can do is you can Select a Different NLU model and intent for this topic to fix this error.

Also, refer to this KB : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0958348

 

 

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