Hi Team,As we have implemented when adding any CI in related list the refresh impacted services will triggered Automatically.we add the affected CI in the change related list then associated impacted services will be autopopluate in the impacted ser...
I am looking for assistance on how to create a business rule that will populate the "Actual Start (work_start)" time with the current time when the "Assigned to (assigned_to)" field is populated for both a RITM and an INC. I would ideally like the w...
Hello Team, I'm working on Virtual Agent (VA) configuration setup under this working on Incident creation topic from VA.We should choose the service(cmdb_ci_service) while submitting the incident from VA. In my organization we're showing the service...
Hi All, I have a requirement when the below option is selected i need to present the error message on the catalog item that should present the user from submitting it.Below is the script that i wrote:- function onChange(control, oldValue, newValue, i...
i tried to do a before br on the incident form . i have a field called u_impacted_asset so when i entered the caller infomation it should automatically populate the impacted asset box . it is not working now // Get the caller's username from the inc...
The "Add Task" button is not visible on the Data Driven/Flexible Visual Task Board (VTB). I see it on the Freeform Visual Task Board (VTB). Am I missing a role ?
Hi, I am facing an issue with the serial number in the computer table that is generated from SNOW Software. These records are integrated with the SNOW tool. This is an incoming connection from SNOW to ServiceNow. The BIOS serial number in SNOW Softwa...
Hi All in one my script i used below and results are as expected. var incGr = new GlideRecord('incident');var cn=0; incGr.addEncodedQuery('active=true^reassignment_count>2'); Now i did this and it is returning all incidents instead of throwing ...
A task should be created while submitting termination ticket for Asset team with the details of hardware which are assigned to user in user profile with the details and the list of the hardware assigned to that user.How can we write script for this o...
The closing conversation script is not working. Instead of the closing conversation it is showing ending lines.i have tested the topic using the test button also, it is showing only line. (function execute() {var result;if (vaInputs.user.first_name.g...
Can you please tell why I am getting this visibility error in SC Task after changing state from open to WIP?
Hi Team, Good morning,For this, I have created script include and client script.when we select list modify field as assignment group and member is auto populate but I am facing the issue like 1st orLast user is showing as sysid.Team please help me
Hi Team, In Change Request currently OOB is" flow Designer" but we want to change it to "Workflow".Could you please help on this .
We currently have the Vancouver iteration of ServiceNow IT Service Management and I have found the assistance page showing base roles etc. however I was wondering if there is a downloadable PDF or Excel version for a better overall view. I was also w...
In discovery, credentials tested successfully, but while triggering the discovery it giving an error invalid credentials.With the same credentials, I can logged into the server.In servicenow, credentials tested successfully.Firewall ports are also op...
