Hi Team,I have requirement the incidents contains short description start with exit asset details to the two group.for this I have tried with the query BR.when to run to condition is task type is incident and the script is below.please help someone f...
I'm trying to export 2 records (data record not configuration record) and have put the filter but when the export complete it shows that zero records out of 2 are exported where the problem is?
Is it possible to update the background color of the square button which allows us to hold the link (highlighted area). Also is it possible to add a text "click to begin survey" .See below image : I am not sure will this be done from our end or ms te...
How to build workflow data for the catalog item where approval should go to the affected user's manager and not the requested user
Hi community , We are required to get a report of incidents that were not updated in every 48 hours while they were open, pending and before resolving the tickets within a month. Is this possible to achieve, how we can see those tickets? Thanks in a...
Hi Service-now community , In my Domain separation instance -when the Requester click the RITM link ,the RITM details are not available . Just wondering what should be the issue ?
Hi, Can someone explain why a new hardware model is created when an existing Computer record is updated by a discovery source. For example:Here I have nearly 1000 hardware product records: Upon update of this Computer record, a new hardware model has...
Hi TeamI need to change the landing page in ServiceNow based on user criteria.1. if a regular user goes to prod instance they should get routed to Service portal page2. when user profile is Business Unit "Supply Chain" and employee type is "employee...
Is there a method, flag, trigger to get notified if there is an activity/change in a ticket. If I send an email to a user from their ticket asking for further feedback on their request I have to completely open the ticket to see if they responded. Is...
Out of the Box SLAs for incident table is not found on my instance. Is there any plugins to bring the OOB SLAs for incident table?
Hi All, For interactive filters with default value, is there any solution to make the default values persist on page load/refresh? It seems that whatever the last user's selection was the filter remembers it on page load/refresh. I found another arti...
Hi All, I am creating an interactive filter for the Assignment Group where I only needed 5 groups out of the 20+ groups which I was able to add as the default value based on the conditions that I set. I also pointed the reference table to the task ta...
Hi Does anyone have the OOB script for Inbound Action - Create Incident Thanks
When the request is submitted on the portal, the email notification needs to be sent to a group. I have added the required fields still unable to do
Dear Community, In one of my record producer I have created multiple UI policies based upon certain selections.Whenever the values are changed the fields that should not display still are visible. And I have also selected Reverse if False for all the...