Exclude a fields in list filter
HI, How to hide a field in th list filter: Ex: Here I want to hide the call filed in the filter Thanks,
Forum Posts
how can i make this ui action and ui page work in SOW ?
i have a ui action and ui page in native ui but how to make it with sow ? ui page. : <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide"><g:evaluate var="jvar_taskId" expression="RP.getWindowProperties()....
Enable "Start a new conversation button" and add redirect link menu options in Virtual Agent.
The "start a new conversation" button is disabled. And the menu options to send email or call doesn't show any value when you click on it. How can I update these options?
Resolved! How can I customice the Major Incident workbench — Summary tab
I'm trying to change some of the Major Workbench Summary options, for example changing the table that comes with Impacted ServicesI wanna put another table, I tried to change in the form but its no working, It's possible?
Resolved! Is Using a Generic User for External Email Ticket Creation Compliant with ServiceNow Best Practices?
Problem: External users need to create tickets, but they do not have access to the self-service portal and do not have a user record in our sys_user table.Possible Solution: We plan to allow external users to send emails to a shared mailbox. Using an...
Resolved! business rule in native ui for updating impacted asset field . how can i do the same for SOW?
Hi esperts , need some advice . i have a business rule in native UI but how can i get all the user asset to pulled in when open an incident ? // Check if the u_imapcted_asset field is already populatedif (!current.u_imapcted_asset.nil()) {gs.addInfoM...
How to make unvisible the whole
HiI need to make unvisible the order part in item:(view in portal): Also I was comparing with other item which is not orderable and in list view it has other icon on the left side of the name like:instead of: Do you how can I make item totally not or...
Content block (interactive filter)
Hi all,I want to filter on both Number and u_workstream reference using this content block, however I can either do one or the other it wont seem to look at both. Any ideas?<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:...
Change form
There is a complete on schedule dialogue box in change form is not working as expected when changed is completed it should be true .this issue is happening Intermittent I have checked there is a business rule which runs and its conditions arestatus...
Project task email notification
Need help Display project number and project name on email notification when project task status changes to closed completed.The project number and project name fields are in (PM_Project table) which is extend of task tableEmail notification using PM...
Auto Update RITM Stage on Order Status Page on Service Portal
Hi All, We need some help on service portal Order status page, when order guide is submitted via service portal with multiple ritm's we get Order status with RITM number, Item Name, Stage and we can add more columns. When order guide is submitted and...
Enable Auto Clear for AWA Count
How can I empty the count of<div class="sn-card-list sn-card-list-legacy"> without click Open (<button type="button" class="now-button -secondary -positive -sm">) for each INC ?I want to enable Auto Clear the INC count without click "Open" one by one...
how can i change so that the asset field will be showing all the caller asset in sow?
hi how can i edit the overview page so that when i open the incident with the caller information , the asset box will be pulling in all the users asset ?
Resolved! Scripting Help
Hi All,I need help in scripting. I have String field where I have to populate the count of days past since INC was created excluding the weekends (i.e sat & sun). I am able to achieve the count of days but need help in excluding the weekends.--------...
Resolved! How to create an alert message if a survey with a negative feedback is receiving
Hello team I am the quality manager in a project servicenow and I manage the surveysand I need to receive a message notification every time when a user sends a negative surveyCan you help me ?Thank you
