Notification section is only displayed if the approval is related to a RITM

[Emine]

I have a notification running on sysapproval_approver table. I want to display a section in the email onöy when the approval is related to a RITM.

Fields I want to show in the notification:

Item (cat_item on RITM)

Requested For (requested_for on RITM)

and I also want to show the Variables Section of the RITM.

[GlideFather]

Hi @Emine,

for displaying the variables you might need the notification email script to be written as teh variables are stored in different table then the [sysapproval_approver].

Please share what you created to review it

[Nilesh Pol]

@Emine To display a specific section in an approval email only when it relates to a Request Item (RITM) and include RITM details and variables, you should use an Email Script. This approach allows you to check if the sysapproval field points to an sc_req_item table and retrieve the associated variables efficiently. 

please go through the below community links:

Solved: How to check if a RITM variable has value in appro... - ServiceNow Community

Solved: Showing Request Item / Catalog Variables in Mail S... - ServiceNow Community

[Tanushree Maiti]

Hi @Emine 

To Display  RITM related info like item, Requested For, and Variables etc. in an approval notification running on the sysapproval_approver table, you must use Email Scripts to check if the approval is related to a RITM and fetch those specific details. 

Sample code you will get in this post:

https://www.servicenow.com/community/developer-forum/how-do-i-get-an-ritm-field-to-show-on-the-appro...

[Ankur Bawiskar · Accepted solution]

@Emine 

if you are talking about the OOTB notification on sysapproval_approver then

-> you need to create an email script and include that in your email body

-> in email script check what's the source table

I hope you know how to include email script in email body

(function runMailScript(current, template, email, email_action, event) {

    var sourceTable = current.source_table;
    if (sourceTable == 'sc_req_item') {
        // add your logic to print
        var ritmSysId = current.sysapproval;
        var gr = new GlideRecord("sc_req_item");
        gr.addQuery("sys_id", ritmSysId);
        gr.query();
        if (gr.next()) {
            template.print("Item: " + gr.cat_item.name);
            template.print("Requested For: " + gr.request.requested_for.name);

            // add logic to print variables you want
            var variables = gr.variables.getElements();
            for (var i = 0; i < variables.length; i++) {
                var question = variables[i].getQuestion();
                var label = question.getLabel();
                var value = question.getDisplayValue();
                if (label != '' && value != '') {
                    template.print(label + " = " + value + "<br/>");
                }
            }
        }
    }

})(current, template, email, email_action, event);

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