Outbound rest Integration

[maheshchokkara]

Hi all,

When I am implementing integration between my two Personal developer instance connections was successful 
Req : whenever I create an record on source instance I want to create a record with the same details on the target instance

Issue : when I create an incident on source instance with parameters caller, short description and category, asssignment_group. The incident is created on the target instance as well, but the caller is showing the integration user this user details I used in authentication and assignment group is empty these both are reference fields issue is with reference 

Hi all,

When I am implementing integration between my two Personal developer instance connections was successful 
Req : whenever I create an record on source instance I want to create a record with the same details on the target instance

Issue : when I create an incident on source instance with parameters caller,short description and category and assignment_group. The incident is created on the target instance as well but the caller is showing the integration user this user details I used in authentication and assignment group also not populating the problem is this reference fields
can any one help me

This is the BR i'm calling rest api request body i defined in rest message

[SwathiPedireddy]

Hi @maheshchokkara 

Caller and Assignment Group should be available in target Instance with same sys_id as source instance then only your script will populate caller and assignment group values in target instance.

Try replacing with following two lines

request.setStringParameterNoEscape('caller_id', current.getDisplayValue('caller_id'));

request.setStringParameterNoEscape('assignment_group', current.getDisplayValue('assignment_group'));

Thanks,

Swathi

[maheshchokkara]

Thanks for the response issue is already resolved I regenerated the variables later its working fine.

[SN_Learn]

Hi @maheshchokkara ,

In the callerId you are passing it as string, try passing the sysID only as it is a reference field. Similarly for the assignmentGroupId

Remove .toString() from line 16 & 11, then try again.

[maheshchokkara]

Thanks for the response issue resolved there is no problem with .toString() problem with variables I sorted