Playbook Priority text field

lalitpawar1 · 6 hours ago

Hi everyone,
Could you please help me with removing the “Priority” text from the Playbook?
Please find the screenshot below for reference.

Deepak Shaerma · 5 hours ago

In the standard ServiceNow navigation, type sys_pd_activity_definition.list and press Enter.
Find and open the Activity Definition used for this card (e.g., "User Form", "Create Record", or the specific custom activity name).
Look for the Experience or UI Component tab.
Find the configuration for the Card View or Card Template.
Look for a property called fields, secondary_fields, or a generic metadata map.
Remove priority from that list/configuration.

Happy to help! If this resolved your issue, kindly mark it as the correct answer and Helpful and close the thread so others can benefit too.

Warm Regards,

Deepak Sharma

Community Rising Star 2025

View solution in original post

Deepak Shaerma · 5 hours ago

In the standard ServiceNow navigation, type sys_pd_activity_definition.list and press Enter.
Find and open the Activity Definition used for this card (e.g., "User Form", "Create Record", or the specific custom activity name).
Look for the Experience or UI Component tab.
Find the configuration for the Card View or Card Template.
Look for a property called fields, secondary_fields, or a generic metadata map.
Remove priority from that list/configuration.

Happy to help! If this resolved your issue, kindly mark it as the correct answer and Helpful and close the thread so others can benefit too.

Warm Regards,

Deepak Sharma

Community Rising Star 2025

Ankur Bawiskar · 3 hours ago

@lalitpawar1

what type of activity is this?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader