Populate Assignment Group Based on Configuration Item

[deepu805]

How can I populate Assignment group, based on configuration item on Incident form?

Thanks in Advance

[Sri Harsha2 · Accepted solution]

Hi @deepu805,

You need to write Script Include and On change client script as provided below,

Script IncludeonChange Client Script

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Thanks & Regards,

[Ramjee]

hi @deepu805 

you can use the Assignment rule to set an assignment group based on the configuration item in an incident table.