Forum Posts
Customer is getting 20 notifications every day , how doe stop that?
story: A customer is receiving everyday 20 notifications and provided with a incident number and asked to stop it how do we deal with that ?
NLU - Unable to import test set csv file
Hi all, I am running to a problem trying to upload a utterances via a csv file to build out my NLU test set. I am getting the following error: I tried the following csv creation methods:- via excel- from notepad (filename ending with .csv) I am attac...
Topic translation is not happening for Polish language
I am trying to do translation topic translation for Polish language in virtual agent. For other languages its happening but for Polish its giving me below error. I have installed I18N: Polish, also under language table and Virtual agent Polish lang...
sharepoint online search connector
Hi, we are following below documentation for setting up sharepoint online search connector. Configure Microsoft SharePoint Online connection record (servicenow.com) This highlighted record is not available in the system as mentioned here. Can we crea...
Resolved! How to add email addresses to notification dynamically
Email Script (function runMailScript(current, template, email, email_action, event) { // Read sys_id from event parameter (account sys_id passed in BR) var acctSysId = event.parm1; // Validate account sys_id if (!acctSysId) { ...
Regarding the instance data replication feature
Hi,I would like to use the instance data duplication feature. Is the following feasible? It is fine to respond only to the items that you are sure about. Please let me know if it is feasible, and if so, how it can be achieved. What I want to know:1. ...
Can I only build one VirtualAgent? Multiple NowAssist in Virtual Agents can be constructed：）
I want to know if this image is correct.Left: You can only create one VirtualAgent, and the same VirtualAgent will be displayed on the published portal (screen).Right: Now Assisst In VirtualAgent allows you to create multiple VirtualAgents, and you ...
Report to show SLA achieved count,SLA breached count and SLA met % for that month for all priority
Report to show SLA achieved count,SLA breached count and SLA met % for that month for all priority.report should be something like in screenshot.I need report using datavisualization for incidents only for certain groups. Can someone help me Please ...
CSAT Survey not triggering properly
CSAT survey email once the incident is moves to resolved state is getting trigger but it is not sending CSAT survey link to few users What might be the reason
Resolved! Created Scripted APi fetch all the variable from the RITM
Hi All, I want a fetch all the variable for the RITM request and i have used the REST scripted API but i am getting the sys_id for the some of the fields but i do not want sysid beacuse end user will not under stand, Can you advise how to get the ...
Resolved! Duplicate rows in Database view
Hi, I am trying to create a DB View for reporting purposes. But I ended up getting duplicate rows. Here we are using response and resolution SLAs on case table. At a time one response and one resolution sla can be active on case. DB VIEW:Duplicate re...
Resolved! VirtualAgentは１つしか構築できないか？NowAssist in Virtual Agentは複数構築することができる。
このイメージはあっているか知りたい。左：ただのVirtualAgentは、一つしか作れず、公開するポータル（画面）には同じVirtualAgentが表示される。右：Now Asisst In VirtualAgentは、複数VirtualAgentが作成可能で、ポータルごとに違うVirtualAgentを表示できる。重複はできない。
How to create the ticket view form in employee portal
HiCan any one guide me on this steps I have created search source for incident - while searching with INC number in employee portal its displaying result is showing as form view -In Type head I made as ticket Result its showing as How to enable this...
Resolved! In the assigned to i want to see particular group members name
In the assigned to i want to see particular group members name without applying anything on assignment group. which query i need to use in reference qualifier