I want to deactivate the Report I have already deactivated the Scheduled Report for the same Report
I can see Active Column but unable to edit it to False in Reports why?
Forum Posts
As snc_external, Attachment variable not holding the attachment
When I try to submit a catalog item that was built for snc_external, I am able to go over and populate all variables except for the attachment ones. When trying to upload the file , the file name never shows up in the variable as usually it will doOn...
Connect Email Account via MID Server
Hey, our SMTP Exchange Server is on-premise and only available via MID Server. Is there a way to tell my email account that the connection should be via MID? At the moment when I test the connection I get the following error message: Email sender con...
When Creating Incidents through Virtual agent. Incidents created in QA environment from Teams
We have configured a custom Virtual Agent chatbot in ServiceNow, and we are working on it through Microsoft Teams. However, even when launching the bot from what we believe is a separate Teams setup, the incidents are always being created in the QA i...
Resolved! Choice variable are options visible based other variable options
Hi Everyone,I have one requirement on Catalog item form.Having two varaibles Client and RoleClient and Roles both varaibles are List collector type If i select 'A' in Role then Client variable list showing X , Y, ZIf i Select 'B' in Role then in C...
Resolved! We are not able to add the color in the color palette of dashboard.
We have created a new dashboard " Europe Ticket Dashboard", but we are not able to add colors to the color palette and even the data labels are also not adjustable as reports.
Creating incident in advanced work assigment from virtual agent chat
Hi, Agents creating incident using /create_incident in advanced work assignment , Would like to understand which flow is there backend to create INC and map fields? ThanksRoopa
Unable to Create Metric Definitions for GRC Tables
I’m facing an issue while trying to create Metric Definitions in ServiceNow.Here’s the situation:The user has ITIL, metric_user, and metric_admin roles.The user’s application scope is locked to Global (cannot switch to other scopes).The user wants to...
ServiceNow Service Level Agreements (SLAs) & timely ticket updates
Morning all, please can you help me. For Incident tickets, I'd like to introduce 4 SLA tasks, as below. Has anyone achieved building an SLA (task 3 above) for timely ticket updates. Example, for a P1 incident, I'd expect a work note (ticket update...
MRVS value in RITM
Hi, I have a MRVS in my catalog which displays asset name and serial number of user selected as Requested for field on field.The structure of my catalog is:1. Requested for field (List collector type) {independent of variable set}2. Request for, Mach...
Tracking the Assigned Group When an SLA Breaches
Why doesn’t the task_sla table include a reference field to store the assignment group at the time the SLA is being tracked? For example, there could be a case where an incident breaches an SLA while it was assigned to L1, but later gets reassigned t...
Resolved! Platform Migration issues
Hello , recently platform analytics got migrated in Dev, one of issue i am facing is the report earlier working fine . The issue seems to be permissions related, but there are no permissions issues for this user when he access the report in productio...
List collector variable choices are visible based on other list collector type variable choices
Hi Everyone,Actuallay my end user trying to select multiple option.So i just change the variable type from Slect box to List Collector1-reuirement-Landscape - SandboxRoles - it support and functional supportClient - 300 and 450 2.requirement-Landsca...
Event rule and alert management
Hi Team, I am new to event rule and alert management rule. I have a requirement:I have to create event rule and alert management. The requirement is, Add the following conditions to the new alert rule: CI Class = Cloud Service Account OR CI Class = R...
