I am sharing the ask to implement as below with user acceptance please help me in complete this request step by step: Cloud Load Balancer As a CMDB Manager, I would like to add the health rules for Cloud Load Balancer to view the CMDB Health Dashboar...
ServiceNow Technical Interview Questions – Quick Reference Guide I've Created a focused document covering frequently asked interview questions on ACLs, Business Rules, UI Policies, and Client Scripts in ServiceNow . This resource is especially help...
So issue is with a windows server, When it got discovered by midserver it is classified as computer, but through SCCM integration it is classified as Windows server. due to this it's class and few more fields are keep changing daily. What action I co...
Hello Everyone, I'm having a requirement to Create Standard Change from RITM and set Change parent as RITM reference.I did created below UI action which takes me to the standard change templates landing page,var url = new StdChangeUtils().getURLForTa...
Hi everyone, After installing the latest Teams Virtual Agent plugin, we've noticed that a Search Text field is now displayed above Select Option choice lists in the Teams interface.This wasn't previously visible — it seems to have been introduced by ...
Currently the same bell ringtone is used for new incoming chats and response messages during live chats. For a chat agent, it would be helpful for them to have a different sound for new incoming chats as it will help them to differentiate which chat ...
Hello All, While Agent accepts the conversation or after the conversation completed between Agent and user from Chat Bot, Records are not getting created in 'Chat Queue Entry' Table, can any one suggest me why the records are not getting created. Tha...
I manage a dashboard that has multiple reports and recently noticed 2 reports are not generating results. I believe the report owner might be pulling data from the wrong table but am not sure. The goal is to see all Active and closed (Last Month) Cha...
Hello Experts,I have enabled Issue auto resolution on my instance and setup Task SLA as 15 minutes to unassigned the incident if virtual agent doesn't solve the problem. However, if user accept the notification the define SLA which is 15 minutes does...
Hi folks, We have a problem with one of out catalog items. We load it correctly but when we add a line on a multirow variable set the area of Order this item (With Quantity, Submit button and Add to cart) disapear. We check that no one client script,...
Hi I have create a scoped application and i have created a custom portal for users to access the portal and raise a request using record producers.for now i have completed :new users are accessing the portal by registering into portal, for that i hav...
Hi all, Is it possible to set the initial communications to trigger automatically without needing to manually send them from the MIM workbench? Currently, the button is set to 'Compose' and I want the Initial communication to go out as soon as the Ma...
While learning ServiceNow, we often come across rules, configurations, or out-of-the-box behaviors that seem fixed or non-customizable. But the reality is: almost everything in ServiceNow is possible—either through configuration or scripting.Emergenc...
I have taken 'Time Worked' field which is of Task table field on the SIR table but when we close or cancelled the SIR ticket we see Time Worked field shown in image. I want to show it as original as before
Apply Template email option not showing on Higher instance. Able to test Client email Template on Dev and Test but on UAT and Prod its not visible to Select email template although email templates which i created are there in table.
