Excel file Doesn't show in portal
Hello,When a request is submitted with an attached file in the Employee Center portal, all file types are displayed in the ticket form except for Excel files.what could be the problem ? thanks
Forum Posts
dejar adjunto obligatorio con algunas opciones de un formulario
hola!!Necesito dejar como obligatorio el adjunto en un formulario, pero solo cuando se cumpla cierta condición de un formulario. En formulario existe un campo select box, solo una de las opciones del campo debe solicitar adjunto obligatorio.
Tracking Domains in CMDB
Is the cmdb_ci_domain_info class the proper location to track list of domains for an organization?
Calculated Field on Incident form
Hi Community, I have a requirement to have a calculated field on Incident form. So, I have 3 custom fields A, B and C. where A and B are floating point number fields and C is a string field, now I want the A subtracted by B value in C.I tried using f...
ServiceNow SAM - Import Template for Products Empty
Hello,i want to import products into ServiceNow SAM.when i download the import template, it is always empty. What do i do wrong? RegardsFranck
Knowledge Article
Two sets of approvals should go out at the same time, and only one user from each group is required to approve. The two sets of approval are: 1. send to the Ownership group 2. according to knowledge article it should go to particular group, for examp...
catalog task
field variable values are not capturing in sctask but capturing in RITM , can any one suggest me how to capture in SCTASK , i kept the condition for the field variable by using client script
How to know from where the chat type interaction records are being created in interaction table?
I see that there are a lot of chat type interaction records are created in interaction table but how do I figure out from where and how these users created these entries. My goal is to figure out who all and using what sources they are submitting re...
Some Requests are not closing after RITM closes, and I haven't found a pattern for this behavior.
As you can see in the image above, there are so many closed ritms that the stage column is not completed. And it occurs with many catalog items. Where should I search to found the problem? I do not know if there is a Business Rule that close the Requ...
Vancouver Virtual Agent Show notification topic
We are working with the ServiceNow Virtual Agent (Vancouver). There seems to be an Out Of The Box topic called “show notification” (within the setup topics model), which shows up unwanted in certain cases. We cannot inactivate the topic, change the a...
Is there an easy way to create an state bar in service portal
in a Project there is the need to create a State bar or status bar for a process for instance incident and we can dynamically identify the state of the incident that me as a requester open
How can we auto-assign groups to a person who returns from leave/PTO?
Hello all,I am looking for a solution on how to auto- assign the groups (HR mainly) of an existing user to their groups when he/she returns from leave/PTO. Do we have any OOTB solutions in the newly released versions or any changes that I should be m...
background script
can anyone help me out with how to stop auto print in background script which value I don't have passed in current session still its printing. and which value I have passed in BS that is printing at last of after all auto printing stuff ?? how to avo...
N/a or 0 in Benchmarks - Daschboard
Which job from scheduled data collection is populating this fields?I ran the ondemand Benchmark Historical Data Collection - seems to be that one.When I press download with set 'ITSM Service management' and 'Compare with your Industry and user Size' ...
Server related item details for Dashboard
Hi All,I want to display server details in dashboard and selected reports , table cmdb_ci_server, but it does not list any columns that are under related items, I am looking to get the value under Related Items > Runs or Used By. Can you provide me ...
