Forum Posts
once the incident task is closed then update the state again to InProgress.
Create a flow to create the manual task on the incident when the state changes to On hold and assign that task to any one of the assignment groups and once the incident task is closed then update the state again to InProgress.help me to achieve this ...
Resolved! To update group names list on List field when user is added or removed from the group on form
Hello,I am having requirement To update group names list on List field on employee profile form when a user is added or removed from the group, group names should automatically updated on list field value.example,->if user A is added to Group1 - then...
Reminder button in incident form (back-office)
Need: Reminder Button in Back OfficeWe want to add a "Reminder" (Notify) button in the back office with these conditions:- Visible only if the Assignment Group is filled.- On Incidents: shown on the form, between "Follow" and "Save".- On RITM Tasks: ...
Contextual Search & Incident-Related Search Results Not Working on Portal After Upgrade
Hi Community,After our recent ServiceNow upgrade, we noticed that Contextual Search has stopped working on the Service Portal in our non-prod instance. Additionally, Incident-related search results are not appearing in the contextual search output.Ho...
Save as Draft for Change Request
Hi, I have used the above configuration for setting up save as draft and the option is available during change create. However once created i am not able to see my change.Please let me know if any additional configuration required. In all discussion...
Dispaly Business Rule
In the Incident Form State Changes From InProgress to Resolved I want to set Read Only the Resolution Information Field automatically how can i achieve this
Schedule job trigerring notification which contains a email script calculating wrong days
Hi All,I have a notification which is triggered by a event and that event is triggered by a scheduled job. And also have email script in that notification. If you see the below email script :- Suppose 10 records falls under this notification , it wi...
Resolved! Copy short_description From "csdm_ci_service" to short_description in child "service_offering"
Hey guys! As the title implies, I need help with copying the short_description of the parent (cmdb_ci_service) business service and fill in the same information in the child service offering (service_offering) field called short_description. This is ...
Uncheck the default option in star type survey.
Hello community, good afternoon. I have a problem related to a survey that is sent to the user when his request has been completed.The user enters the satisfaction survey and the first question appears with the default answer but when he clicks anyw...
Date and Time is Sending in UTC Time Zone instead of sending in Source Time Zone in Change API
Hello,I am using Change Management API, while sending date and time from a source instance to target instance Date and Time are going in UTC time zone, even i am using sysparm_input_display_value as true. Is there any way to send the exact values ins...
Want an 'Action on selected rows...' option on service operation workspace request, tasks list view.
Hello All, I'd like to have an 'Action on selected rows...' option when I select any record from the list view for the request, tasks, or requested item, similar to what we have in the Global view as you can see the above picture.I am looking for the...
Integration with Mitel's MiCollab
Has anyone had any success integrating with Mitel’s MiCollab? I was digging around and found a connector for Mitel Contact Center, but couldn’t really find much of anything specific to MiCollab. Wondering if anyone’s worked it out.
Resolved! Assignment rule based on some conditions or multiple scenarios
Hi, I want to assign incident tickets based on 3 scenarios:1. Based on the selections end user has done for 2-3 questions/fields on portal.2. Based on the location of the end user. It should assign ticket to that location only.3. Based on the shift t...
Need help with Virtual Agent
Hi Team, I am facing a challenging situation during Virtual Agent configuration setup. I want to show the Agent transfer message & No available agent message a unique message for different portals. If I modify the message here Agent Chat settings. l...
