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yesterday - last edited yesterday
I want to create a URL that opens an Order Guide and populates 2 values. We are on the Now Experience and I can't seem to get this to work in any way.
Here's what I've tried:
Option 1
[our instance]/now/nav/ui/classic/params/target/com.glideapp.servicecatalog_cat_item_guide_view.do?sysparm_guide=D7577104bc31fa250d60479bdc00131ff%26sysparm_catalog_view&sysparm_rt=Update&sysparm_sqt=89e358f8c3776e10d60479bdc0013134
Doesn't open order guide, screen says not authorized
Option 2
[our instance]/now/nav/ui/classic/params/target/com.glideapp.servicecatalog_cat_item_guide_view.do?sysparm_initial=true&sysparm_guide=7577104bc31fa250d60479bdc00131ff&sysparm_catalog_view=catalog_default&sysparm_view=catalog_default&sysparm_rt=Update&sysparm_sqt=89e358f8c3776e10d60479bdc0013134
This opens a without setting variables and converts to:
[ourinstance]/now/nav/ui/classic/params/target/com.glideapp.servicecatalog_cat_item_guide_view.do%3Fsysparm_initial%3Dtrue%26sysparm_guide%3D7577104bc31fa250d60479bdc00131ff%26sysparm_catalog_view%3Dcatalog_default%26sysparm_view%3Dcatalog_default%26sysparm_rt%3DUpdate%26sysparm_sq%3D89e358f8c3776e10d60479bdc0013134?sysparm_initial=true&sysparm_guide=7577104bc31fa250d60479bdc00131ff&sysparm_catalog_view=catalog_default&sysparm_view=catalog_default&sysparm_rt=Update&sysparm_sqt=89e358f8c3776e10d60479bdc0013134
Option 3:
[our instance]/now/nav/ui/classic/params/target/com.glideapp.servicecatalog_cat_item_guide_view.do%3Fsysparm_initial%3Dtrue%26sysparm_guide%3D7577104bc31fa250d60479bdc00131ff%26sysparm_catalog_view%3Dcatalog_default%26sysparm_view%3Dcatalog_default%3Fsysparm_rt%3DUpdate?sysparm_rt=Update&sysparm_sqt=89e358f8c3776e10d60479bdc0013134
Loads, doesn't convert but doesn't populate variables
Using the OnLoad Script:
function onLoad() {
var type = getParameterValue('sysparm_rt');
var sqID = getParameterValue('sysparm_sqt');
if (requestType) {
g_form.setValue('request_type', type);
}
if (sqID) {
g_form.setValue('request_type', sqID);
}
}
function getParameterValue(name) {
var url = document.URL.parseQuery();
if (url[name]) {
return decodeURI(url[name]);
} else {
return;
}
}
Solved! Go to Solution.

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yesterday
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yesterday - last edited yesterday
@litchick10 Is the isolate script field on your client script false?
That should be marked false.
Raghav
MVP 2023

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yesterday
I got it working by unchecking "isolate" on the client script
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yesterday
Great!! That was the catch here.
you can mark the relevant answer correct for future benefit.
Raghav
MVP 2023