Portal search is not working for knowledge articles

[abc1233]

I have created few knowledge bases in servicenow and created few knowledge articles and added knowledge bases. But while im trying to search those knowledge articles in service portal im getting zero results but i can search old articles whose knowledge base is not one of the my created Knowledge bases.

[Tanushree Maiti]

Hi @abc1233 

1) Knowledge article validity is the date a knowledge article expires. Articles do not appear in search results after the Valid to date or if the Valid to date is blank.

Refer: KB0677239 Contextual search for knowledge articles not working anywhere. Articles past their valid t... 

Validity of a knowledge article 

2) Refer KB: KB0790934 Unable to search all knowledge bases in portal. 

3) Regenerate text index  for your new added KB article and check the result

• Type sys_dictionary.list or navigate to System Definition > Text Indexes.
• Open the text index entry for kb_knowledge
• Click Regenerate Text Index to force the system to pick up your new articles

[abc1233]

Hi @Tanushree Maiti , thanks for your quick response.

i checked above all thing but still not able to search

[Tanushree Maiti]

Hi @abc1233 

Can you check by clearing instance cache using cache.do in navigator and try.

[abc1233]

yes i did that too