Portal search is not working for knowledge articles

abc1233
Tera Contributor

‎07-03-2026 08:56 AM

I have created few knowledge bases in servicenow and created few knowledge articles and added knowledge bases. But while im trying to search those knowledge articles in service portal im getting zero results but i can search old articles whose knowledge base is not one of the my created Knowledge bases.

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6 REPLIES 6

Prasanna_Patil
Kilo Sage

‎07-03-2026 10:21 AM

Hi @abc1233 hope you added KB to the portal 

Please hit like and Mark Helpful if you liked it
Regards,
Prasanna
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abc1233
Tera Contributor
In response to Prasanna_Patil

‎07-03-2026 10:26 AM

yes @Prasanna_Patil  i have added, on service portal under knowledge base widget i can see all knowledge base and related articles but if im searching those articles they are not appearing

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