Preview ICON - Agent workspace
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06-11-2025 02:30 PM
All
The Preview Icon works on "Normal View" on requests
BUT
When we move over to Workspace "service operation workspace" the same Request - the preview icon is missing?
Dictionary attribute ?
Added pics for attending
-Jason
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06-11-2025 07:22 PM
Hi @Jason Rooney ,
You can use field Decorator for that :https://www.servicenow.com/docs/bundle/vancouver-platform-user-interface/page/administer/workspace/t...
Sandeep Dutta
Please mark the answer correct & Helpful, if i could help you.
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06-12-2025 07:47 AM
I need to get the Preview action working in workspace - I don't need decoration icon to the left
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06-11-2025 08:22 PM
is this happening for all reference variables in workspace?
did you recently upgrade?
was this working fine earlier?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-12-2025 07:25 AM
Yes - to Yokohama
This feature was not on earlier releases ( for this one Field )