Problem Management | State Transition

Milind1
Tera Contributor

Hi we have fresh SNOW instance and we are configuring PM module. We have ootb stage like 

Milind1_0-1711015610322.png

now we want to change it to below stage

Milind1_1-1711015650704.png

how we can do it?

1 ACCEPTED SOLUTION

Community Alums
Not applicable

Hi @Milind1 ,

1)  Go to System UI -> Process Flow

2)  Filter those records for the ones that are dealing with the desired table such as Problem table.

3) Insert a new record as desired. Use the Order field to control where it appears and the condition field to show when it appears. You can use the other records there as an example. The order and condition should be distinct from all other records for that particular table.

 

SandeepDutta_0-1711016424611.png

 

 

View solution in original post

2 REPLIES 2

Community Alums
Not applicable

Hi @Milind1 ,

1)  Go to System UI -> Process Flow

2)  Filter those records for the ones that are dealing with the desired table such as Problem table.

3) Insert a new record as desired. Use the Order field to control where it appears and the condition field to show when it appears. You can use the other records there as an example. The order and condition should be distinct from all other records for that particular table.

 

SandeepDutta_0-1711016424611.png

 

 

Milind1
Tera Contributor

Thank you so much