Product Visible in Service Catalog Despite Empty "Published Item" Column – Why?

[AnupriyaC]

In ServiceNow, the "Published Item" column in the Maintain Items (sc_cat_item) table is used to indicate whether a catalog item is published. However, in some cases, even when this column is empty, the product still appears in the Service Catalog (/sp) why is it so?

[J Siva · Accepted solution]

Hi @AnupriyaC 

The 'Published item' field, a read-only reference type field, is not explicitly documented in ServiceNow product documentation as an indicator of publication status. Its original purpose, which is not clearly documented, appears to be related to the Item Designer feature, which was deprecated in the Utah version. As an alternative, you can use the 'State' field to determine the status of catalog items created via Catalog Builder. However, for items created through the classic view, the 'State' field remains empty.

I hope this helps.

Regards,

Siva

[AnupriyaC]

Thanks for the reply. However, when items are created through the classic view, the 'State' field remains empty. How can one then reliably determine whether a particular item is published or not from the list records?