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FIX UI Action UI Model Popup sometime it's not opening properly
Sometimes it's opening like this:I want like this always:Ui action script: function onFix() { if (g_form && g_form.mandatoryCheck()) { ScriptLoader.getScripts("ProblemModalUIHelpers.jsdbx", function() { ProblemModalUIHelpers.onFi...
"Insufficient privileges" error on now mobile app.
A couple of users are getting the "Insufficient Privileges" error when creating a couple of records in a row in the now mobile app. This happens in production environment and it is difficult to test and probably reproduce and trace the problem on pro...
Resolved! No data found in the file after inserting file to sys_attachment table.
Hello Team, When the incident state changes to OnHold, am automatically attaching a file to incident record through below script.File is getting attached but no content is available in the file.Below is the code. (function executeRule(current, previo...
How to create PA report for Average time for New to Assess state?
create report Average time from New to Assess state (Change Request).i have created indicator source, automated indicator, Script But its showing 0. i have attached Screen shot please help where am mistake .Thanks in advance
Can any one please share notes integration and flowdesigner so that it will help
Hi Everyone, Please share notes on REST integration and flow designer. 1. RESTInbound integration with example Outbound integration with example 2. Flow designer Thanks in advance
Create read and report view ACL on a table.
Hello Community,I have a requirement as below :I want to create read and report view ACL on a table.Thank you in advance.
Resolved! How to hide UI action for a specific group?
Hello Community,I have a requirement as below :I want to hide a UI action on change record table for a specific group.Thank you in advance.
Rate Card Creation Per Hour
Hi All,We have a requirement to create Rate Card "Per Hour". Scenario is, user working out of business hours will attract a charge multiplier of 1.5 times and any Sunday or Holiday work will attract a charge multiplier of 2 times. We have field "Inte...
Planned End Date field in the Project Task in Business Change displays different date&time
Hi All, Can some one please help to know why the "Planned End Date" field in the Project Task in Business Change displays different date&time when we change it manually. We upon trying to change the value from one date to another and save, we could s...
UI Actions
Only caller should be able to re-open the incident
Virtual Agent [Instead of welcome greeting I'm getting product issue e.t.c]
Hi all, I'm facing issue In VA Instead of a welcome greeting and showing me everything I'm getting (product issue, etc.) as a topic recommendation, help me with your solution. I tried a lot by changing the welcome and topics, but still, it remains th...
Blog - Virtual Agent - How to display multiple choice values via script?
Hello All, Sharing the experience that I came across to display multiple choice values via script. Use Dynamic Input Choice under "User Input" component. (function execute() {//Choices are modified as "Value - Label" pair expressions for Password...
virtual agent script to fill the column value with default value
Hi team, we have a script to accept the values from user via virtual agent and set the filed values as below using script action utility. Now we need to add the value as "Virtual agent" for the column contact_type. By default it is taking self-servic...
I do not want the due date on my Ritm
I do not want Due date on my Ritm .how can i turn it off. Can you please brief how the due date is coming in approval field as well
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