Hello Team, A mandatory field "Environment" in change record is hide and non mandatory for a user how have the itil role but I can see this field with. This field is mandatory so the form should not go further step but for him it is hide and without ...
Hi Everyone, We have received the request, User needs to import the file from Midserver to service instance via flow designer.Could you please assist us. Thanks and Regards,Yajna Yadla
(function runMailScript(current, template, email, email_action, event) { var selectedValue = current.variables.partner.toString(); gs.info('Selected Value: ' + selectedValue); email.send(null, selectedValue);})(current, template, ema...
Hi All, My concern is only one user is not receiving the mails when an incident is assigned to that particular assignments. I have did all the basic things like user notification settings, user mail id is valid or not. Can anyone have the solution fo...
Hello community! We have report built on incident table to show the portfolio comments and application services coming from CI.we are seeing the portfolio comments (Site location) regarding all application services. I want to filter based on site loc...
Hi All, I've created a script that is run via the workflow to set the Request short_description to what has been entered in the summary variable.I'd like to now copy what is in the Request short_description to the Requested Item short_description (do...
In ServiceNow Virtual Agent chat, there's a 3-strike rule where after each minute's strike, there's a reminder. After the third strike, the chat closes automatically and prompts for feedback survey. I need to remove this feedback survey after the 3-s...
hi ,I want to display assignment group names and their members in which current logged in user is part of?
Hi Team, I have a requirement wherein I need to make sure that contact Relationship table if already have any of the mentioned responsibilities , it should not get readded. Suppose now I create a new record with Contact Relationship with responsib...
I'm implementing below requirement but it's not happening. In the user table, for every user records, we've an attribute called Business Unit which is a dropdown variable as per below screenshot -So, if I'll create an incident or a service request, a...
We want to be able to expose the state field on the List view on the CSM portal so customers can see the state their case is in. Any help on doing this?
hello everyone, i had created a new application named as MEM but user is not created by default second time when i created the application and created the user myself the problem is that the user has not access to the role of the application pls hel...
I have a select box variable for example 'partner' in my catalog item, which is having user details as question choices(text is the name and value is the email id).I have to send notification to the partner field value which was selected during raisi...
Hi Team, I want time in Zulu format, eg. 2022-05-31T07:34:45.968Z. Can you please tell me if there's a function to implement it? Thanks and Regards,Hrithik Nirupam
Hello,I have a state flow on the form with state 'Open','WIP','review','closed'..Also i have a state field on the form which have choices 'open','wip','review','closed complete','closed incomplete','closed skipped'..I need to hide the choices'closed ...
