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Sending update letterhead

Hello community.,Could you clarify a doubt about how I could carry out the following process?Validate if a case has not been commented by the solver within 5 working days to send him a e-amil reminding him that he must document it, for any state exce...

Copy record value (multiple items)

(1)Copy item B of table A to item ECopy item C from table A to item F tableA  tableDItemB → ItemEItemC → ItemF It is implemented using "script include" or "client script", and it is possible to copy only one item.If you know how to make multiple copi...

Resolved! Creat template from Incident with state closed

Hi, When I create a template from an incident not closed, all fields are prepopulated. But when I create a template from a closed incident, the fields aren't prepopulated.  Can you help.Thank you.

Sheh by Tera Contributor
  • 465 Views
  • 3 replies
  • 4 helpfuls

Virtual Agent Icon customization

Hi everyone!The requirement says that I must somehow eliminate the Virtual Agent circle, maybe like other posts says make it square and invisible, and put a .png of the company.I used some forum tips but I'm not able to do what i want, delete the cir...

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Daniel142 by Tera Expert
  • 1466 Views
  • 4 replies
  • 0 helpfuls

Help with VaInputs

Good day Team, I am having issues adding new VaInputs in a topic block (Create Incident). Currently the default inputs are: var caller = vaInputs.caller;var short_desc = vaInputs.short_description;var urgency = vaInputs.urgency;var desc = vaInputs.de...

Unmasked Password

Hello Team, I have Requirement  to visible password for user of sys_user table . I have Written Background script  . var gr = new GlideRecord("sys_user");gr.addQuery("sys_id", '4b663359db2ae20050abf2adbf9619bb');gr.query();if (gr.next()){gs.print(gr....

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Community Alums by Community Alums  
  • 461 Views
  • 7 replies
  • 0 helpfuls