Using a flow, I want to add a user to a group. However, I want to first check to see if the user is in SNC External group. If yes remove the user from the group before adding to the new group. If no just proceed to add the user to the new requested g...
How can you see what is being asked of virtual agent by site that it is placed on? (we have VA deployed on 19 sites)How can you see what is be addressed through self-service and being resolved on each site?
I want to show to catalog item on portal if the asset state is "In stock" and sub state is "available". Otherwise hide the catalog item.
Hi, We are using "Email Access Restriction" on our HR lifecycle events table - but the restrictions doesn't seems to be working. Did anyone encountered this issue? what can be the reason? seems like a simple setup.
Virtual Agent is not un assigned from incident even after task SLA is Breached on table "sys_cs_auto_resolution_context".
i have a catalog form created. 1. how can i make it automatic populating the stock room field based on the configuration of the stock room ? 2. how can i put in a check for stock availability in that particular stock room of the item in the varia...
Hi everyone, I wanted to know if it is possible to use a "Custom with label" field to get the value of a field in a table and display it on the portal. I have never used this type of variable so Im not sure how to do this. The field is this case is t...
Hey, We have an issue where if an user start a live agent topic from ms teams and if live agent is online but not accepting the chat, then the virtual agent just keeps the user on hold and there is no message from virtual agent even after minutes lat...
Is it possible to autopopulate fields in timecards where the value should be the same from the case form.and when hitting new button in the timecard the services field should be autopopulated based on the value of the same services field from the cas...
I had to apply a filter in a dashboard where it need to show report of 28 different persons in different assignment groups, Now when I'm trying to apply interactive filter like Assigned to I need to add 28 members names separately which is difficult...
I have a requirement to auto-populate customer info when the checkbox is selected. For example from the screenshot provided, Fred.Luddy is the 'Created by' name. When 'Populate Customer POC from Created by' checkbox is selected, the first and the las...
Hello Folks, We are automating the submission of service catalogue via REST API ( ATF ). We are able to get the RITM value ( Payload ), we have followed the below KB article. How to submit a catalog item using REST API - Support and Troubleshooting (...
Users are getting populated from Azure and if they are getting the same name, manager of user is not getting populated correctly.Suppose if there are 2 sam and both sam's manager are different but since name is same due to which manager name is not g...
As per CSDM framework in Location management there is a way to identify the duplicate locations for which there are additional attributes placed on Location table such as : Source: The origin of the location record.Location type: The position of the ...
Hi everyone, is there a way to make a user unsassignable in any situation, like incidents, record producers, requests ... I just the user to not appear in the list. Is there any way to do this with a Script Include/Client Script/Business Rule.
