Resolved! Problem Management | State Transition
Hi we have fresh SNOW instance and we are configuring PM module. We have ootb stage like now we want to change it to below stagehow we can do it?
Forum Posts
Resolved! Visual Task Boards - Multi Select Cards
Hello,Is it possible to select multiple cards at once to drag and drop them to a new lane? My goal is to assign multiple incidents at one time to the same user.I saw a post with this same question from 5 years ago (the answer was no) but haven't seen...
How to rollback update sets (DEV-System)
Hello everyone, how to undo an update set on the development system. So undo the changes. BR
Transaction has been cancelled while running the fix scripts
I am running fix scripts of around 25000 records for removing the user ids from the user table. but when i tried to run it. after updating 200 records. the pop-up message came. such like: "the transaction has been cancelled. unable to download data ...
How to restrict va topic as per portals?
Hi , I was trying to restrict the visibility of topic as per portal .. we were able to achieve this by adding 1. modified agent chat record for specific portal with below condition - skip_load_history = true;2. Added a script to topic as per visibili...
Resolved! Setting variable based off of two other variables all in a custom table
I have a custom table which contains four columns:ApplicationDepartmentApproverAD GroupOn the catalog item, the user selects the desired application and department. I then have an approval that uses these two variables to look up and set the the app...
Resolved! Contract is not moving from Draft to Active
HI Team, Can someone tell me what is the OOTB job or script which makes the as_contract state to set to Active or Expired?In My case, the Start Date is set and there is no approval , yet the contract has not moved to Active.Same is the case with End ...
Report to show availability percentage of CI on the Outage table based on outage downtime
Hi ServiceNow Folks, I am new to ServiceNow Performance Analytics, I want to present a report that shows the percentage of availability of CI on the Outage table based on the downtime and the Total Time available by month.I would appreciate any hel...
Resolved! Modify the incident form layout on Servicenow operation workspace
Hi All, I want to edit the incident form layout on Servicenow operation workspace, how to do that?ThanksPradip
Resolved! Gs.addErrorMessage gives error message multiple times
Hi Team, I have a query I have written a before update BR, and I am comparing the date field. but I am getting the error message multiple times if the condition meets?
Hide Unnecessary Ticket Information At Service Portal
Hi Forum Members, do you have an idea, how one could hide the unnecessary fields that are marked with the red on the screenshot?(The Ticket is being raised on the Service Portal with a Header Menu Element and this is the view after the creation) Man...
Resolved! need to have a validation check for that field, if there is already email available in the user tabl
I have a single line text field called "email address", need to have a validation check for that field, if there is already email available in the user table which is same as the end user entered, we should throw the error saying that this email addr...
Virtual Agent:- How Can I display list of multiple records?
Hi ExpertsI wanted to display the list of records from incident table on behalf of other user in virtual agent chatbox?I tried dynamic choice input node by both script and record but its not working out even though I refer the article https://www.ser...
Work Notes take out mandatory in Service operations workspace
Hello,How can take out the mandatory for the field work_notes in the compose section of the agent operations workspace for incidents.I need to remove the mandatory from the work_notes field, and it does not seem to be controlled from ui policies, cli...
Resolved! When Incident promoted to be Major Incident create Problem Automatically
When Incident promoted to be Major Incident create Problem Automatically