how to create a new Regular Expression
how to create a new Regular Expression
Forum Posts
Resolved! How to add values into list collector field dynamically
Hi , I have a requirement for a field on catalog item which should allow user to select multiple values. Hence I am using a List Collecot field. But the table where I am fetching the values has "user" field as display value other than the field which...
Resolved! How to get "Import" option without "admin" role
I have below roles:import_schedulerimport_transformerimport_adminimport_set_loader But I am not able to see "Import" option (List view of table > Right click on Column Options > Import). I want to import Excel / CSV file data and create a new recor...
"Assigned to" field to be read only on reassignment to another group
I want to make the "Assigned to" read-only for assignments only. After the tickets have been assigned (And saved), users should be able to assign them to a group member. after reassignment to another group the Assigned to" field should be read-only. ...
How to call system property in ui action condition field
We have a UI action field called "copy incident" in incident form, i want to visible only for 3 groups, so i created string property, and using that property in ui action condition field, but it is not working , anyone please help #ui action #sys ...
Tags [sys_tags] field is not available for selection in UI policy condition builder
I am trying to write an UI policy with condition on Tags [sys_tags] field but I have noticed that this field is not available for selection in UI policy condition builder.But, I can apply a filter condition on Tags [sys_tags] field in table list view...
Add conditions for AI search to exculed search result base on country and brand of KB and user.
I want to add conditions for AI search based on country and brand of KB and user. For exampleIf KB has country is U.S.A and brand is Google, only users with country is U.S.A and brand is Google can search for KB. How can I do this or is there any sol...
ServiceNow ITSM fulfiller vs business stakeholder capabilities
Hi Team, we are implementing approvals and delegations as part of phase 2 deployment at my organization, and I am trying to come up with a knowledge article or a comparison table to illustrate how these two licenses differ in functionality as in how ...
"Insufficient privileges" error on now mobile app.
A couple of users are getting the "Insufficient Privileges" error when creating a couple of records in a row in the now mobile app. This happens in production environment and it is difficult to test and probably reproduce and trace the problem on pro...
virtual agent script to fill the column value with default value
Hi team, we have a script to accept the values from user via virtual agent and set the filed values as below using script action utility. Now we need to add the value as "Virtual agent" for the column contact_type. By default it is taking self-servic...
I do not want the due date on my Ritm
I do not want Due date on my Ritm .how can i turn it off. Can you please brief how the due date is coming in approval field as well
Resolved! Group Manager should be able to remove/add people to the group
Hi Team, I have written Create/Write/Delete ACls so that only group manager can remove/add users to the group: I have created 3 table level ACls which is sys_user_grmember.None with Script condition as below: answer = false;if (current.group.manager ...
Update urgency of an incident when end user wants to escalate incident via VA chatbot
Hello EveryoneRecently I got one requirement of urgency of an incident must be updated as high when end user selects as Yes for a question "Would you like to escalate this ticket ?" in Virtual agent chatbot.(Topic name is Check IT Ticket Status) (ple...
run script to extract value of a mrvs
Hello,this is for a catalogue item that has MRVS. we are processing approvals through a workflow and we are using a switch condition to extract the MRVS values. based on the selection i the variable, the approvals should trigger. but it is not worki...