Provide acces to non-itil users to view incident ticket details on service portal page

Himabindu2
Tera Contributor

Hello Community!

 

I am trying to let non-itil users view specific incidents assigned to certain assignment group on portal page using standard ticket widget. However non-itil users are getting ACL restricts while viewing the page.

 

I tried creating new ACLs on table and field level read access for non-itil users, still having the same issue. Am not expert in customizing widgets.

 

Hope community can help me on this.

 

Thanks in advance!

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