what are plugins and why we use it?
what are plugins and why we use it?
Forum Posts
Resolved! Interview questions and answer on ITSM real time scenario
Can any one pls send most asked all type of real time scenarion base question and answer on ITSM?
Flow Designer with more than 50 sub flows executing parallelly
Hello community, We have a requirement where users can select up to 50 multi-row values from a catalog form. For each multi-row value, we need to run sub-flows in parallel to trigger approvals and execute automation. Could anyone confirm whether it i...
Catalog task Assigned to tracking
Hi Everyone, I need to create a report in ServiceNow that shows when Catalog Task(sc_task)was assigned to a group member date and time. I have created the database view for sys_audit and sc_task tables but it will not working as expected.Could you pl...
Resolved! Asset Reconciling with CI
Hello Team, I want to understand how OOB CI gets sync with previously created asset? As per my understanding we get the asset first and it is recorded in the stockroom. After that asset is assigned to an user and once it comes on network it gets disc...
SLA Configuration
What is the minimum time duration the survey link can be active.
Reference table
I created custom field that points to a Custom reference table(which I created)its value showing created on instead of user names when i select the field from custom reference table.For Example: In incident form if we take caller field when we select...
Request (RITM) in portal only can be approved if mandatory field is not empty
Hello,I have a requirement in one specific form, there is a hidden field variable for the user when he submit the form, as soon as this form is submitted, that field become mandatory and available, that part is working fine. When it goes for the appr...
Resolved! How can I include a hyperlink a show field message?
I am making a catalog item, one of the variables is a multible choice question. What i want to archieve is if the user selects "no" then to show a field message indicating the user they should go to this link https://www.criminalrecords.govt.nz this ...
VA Submit A Request Topic Block - using links instead of conversation mode
Hi,Is there a way to enforce all catalog item requests coming through VA to be displayed as a link so that the user can click the link and fill out everything in one window instead of having VA go through the conversation mode and get prompted for ea...
Flow Designer - "@" someone
Hello. In Flow Designer, I have an Update Record step where I am adding a Work Note on a Request Item. The comment will include a user's name (the name is from a previous step in the flow so I could use the "pil" to get their name). Is it possible ...
Resolved! Fix Script to populate Fields
I'm attempting to create a fix script that will populate two new fields on the incident form for all existing incidents. The two fields (asset tag and serial number) are both dependent on the value of the Configuration item field. With the newly cre...
Resolved! Multiselect catalog item variable.
Hi All, I have to create a catalog item variable for example 'company' which has 3 values company1, company2 and company3 and multiselect should be allowed for this variable.This 'company' variable should be visible and mandatory based on other 2 cat...
Resolved! Catalog item variable help text.
I have a catalog item text variable for example name. I have another catalog item variable for example select value which has 2 values for example important and not important. The requirement is if select value is selected as important then help tex...
Strategy to Create Special Service Request using OOB functionality
Hi, I am trying to find a way to create Special Service Requests using incident table trying to achieve a way to do it through OOB functionality. Below are the important scenarios that I wanna implement. a) I need Special Service Requests to be creat...
