I'm trying to add the Create Incident button to a Knowledge Article in the Service Portal. I followed these steps:1. Change the scope to 'Knowledge Management - Service Portal'2. Go to any article and Ctrl+Right click on the widget and select Option...
For non-admins it seems that the watchlist field becomes read-only when a ticket is no longer Active (e.g. when an Incident is in state Closed).This means agents can't remove the ticket from their watchlist, ever.They can only hide it by filtering on...
Hide one variable in multi row variable set based on condition
Hi I want test notification which is sending to assignment group members of incident after incident has been assign to the group. try to validate it using "Validate that an email was generated by notification" test step but it is failing every time....
Hi Expert,I recently compared the Washington D.C. and Xanadu versions of Service Operations Workspace and noticed some button changes. I tried checking ServiceNow's official documentation for information about this, but I couldn't find anything. Does...
Hi All,i have case where Problem has been created through incident and I want create button on problem which will redirect it to the incident through which that problem get created.how I can get this case
Hello Team, I have HR TASKS under my tasks in this page 'esc?id=hrm_todos_page' In notifications: I have redirected HRTask to- my to dos page( portal view) how can I redirect to particular task when I click on the email body HR task number for now t...
Hello Community,We have implemented the Walk-Up Experience module to provide an on-site service point for internal customers, where IT issues can be resolved.Currently, there is a dedicated "Walk-Up User" account that enables functionalities such as ...
We will shortly be implementing our first iteration of VA but integrating with MS teams. We are currently working on the Xanadu release.When a ticket is created for a user we have notifications set up whereby emails are issued detailing ticket refere...
Hello All, Can anyone direct me where can I find ITSM Workshop slide deck to help explain to a customer and provide a small walk through of each module based on ServiceNow new release. I am looking for details to include ServiceNow Incident Module, ...
She has already cleared the cache and this way doesn't work for stopping the system of logging off her.This kind of issue continue appearing to many other users as well.
Hi,I'm looking to add a custom field on the ESC portal RITM Ticket Header page.Custom field is on RITM form. I want to show it on the ESC portal under Requested For field. I also want to show it as per condition in Item field. If Item name is somethi...
I have a requirement for a Catalog Item where I need to create a UI Policy that has the following condition:Condition 1 : If User_Variable_Num >=250and has the following UI Policy Action : Make User_Variable_Dependent visible and mandatory Where User...
Hi, var currDate = new GlideDateTime(); var closeDate = new GlideDateTime(txt); var dur = new GlideDuration(60 * 60 * 9 * 1000 * 3); var schedule = new GlideSchedule('sys id'); // this schedule explains the 8-5 weekdays excludin...
