the main idea for this is to link the search to category and subcategory. for example, if in category i search for "Salesforce" it will show me which categories have this word along with each subcategory it belongs to. So if Sales force appeared in 2...
Hello Team,I have created a Notification (Incident Close), Notification is Triggering and working as expected but the notification is not Visible in the Incident Activity Log.I have Enabled the Emails -Autogenerated and Email- Correspondence.Notifica...
Can we add search functionality for category in the incident form, as it is choice field I don't think so , if it is possible can anyone guide me - aim is to get category sort For example if we provide software in the search(if configured) if we h...
I’ve created an action in Flow Designer and integrated it into the Virtual Agent using the Action Utility. - The action has an output defined, and I can see the same reflected in the Virtual Agent output mapping. - When testing directly in Flow Desi...
Hi all, I'm an IT specialist and some incidents are assigned to my ServiceNow groups. I already enabled notifications (2 years ago) when an incident is assigned to my groups so I receive them on my smartphone. Now I was assigned to an additional grou...
I have a requirement to create change request from RITM. I have enabled the UI Action 'Create Change' on the sc_req_item table. Its working but its opening the New change record directly and setting type to 'Normal' I want it to open the model page w...
Hello All,I have an issue where UI action buttons are not visible on Workspace. They were visible before Xanadu upgrade and still they are visible on other instance which is not upgraded. While comparing the configuration , it is same on both the ins...
Hi All, I have created one test and added test steps, but when I am clicking on 'Run Test' its opening portal page and immediate logging out .1. Creating and impersonating user in first step2. In 2nd step Opening record producer3. After that setting ...
function onChange(control, oldValue, newValue, isLoading, isTemplate) { var ga = new GlideRecord('ourInccallerDetails'); ga.addParam('sysparm_name','ourIncidentCallerValues'); ga.addParam('sysparm_ourcaller',g_form.getValue('u_caller')); g...
Hi Team, I would like to check if we can disable servicenow chatbot bubble .Is there a place in Virtual Agent Servicenow where we can do this?Could you give me some steps on this. -Thanks,D
I've just completed the Capstone Project; but my workflow execution looks slightly off.For some reason the "Else if requested item rejected" flowlogic is showing "not run"; but the example shows it should show "Evaluated-False". I've completed all t...
The external URLs added to the Iframe widget fails to authenticate user.Errors are related to CORS and samesite cookie set to Lax and Strict.Please provide a solution.
I'm trying to use AI Search topic block in a topic and I'm using the service portal default application(which uses Service Portal Defaul Search Profile and AI Search Engine) but in the results it's not giving the KB articles it's giving Genius Resul...
Good afternoon, how are you?In a flow, I’m using the "Ask for Approval" action and passing the RITM. It goes into approval, but the very next second it closes, and the approval status changes to "No Longer Required."Could someone please help me under...
when I am trying to open the subflow context from main flow, getting below error in subflow context page. Exception while executing request: Cannot invoke "com.snc.process_flow.v2.model.structure.FlowElement.getType()" because the return value of "co...
