Put detail from a form in a catalog entry and email
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08-11-2024 11:58 PM
Trying to populate description field with various information from a form that uses a reference field.
Created a flow, with Create Catalog Entry step shown below
The challenge is that the 'name' field selected is extracted from 'sys_user' and when resolved on the field show a long field and not the name.
I need to create a task and an Email with the full details from the form including the names pulled through from a reference field
Have been advised to use the toggle for scripting but I do not know how to get all the information we need in the entry
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08-12-2024 01:42 AM
you can use Get Catalog variables step and then access the variable value and set it in description
the image cannot be seen properly
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-12-2024 01:43 AM
Your screenshot is too small to see exactly what you are doing. What do you mean with 'when resolved on the field show a long field and not the name'? You can get all information from the user record you want, just by dotwalking through the fields..
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark