Hi Everyone, I'm trying to cascade the Knowledge Base and Knowledge Category filter in Platform analytics, It seems not possible as the way table is set up. can someone please help me created it?
We have a URL that we would like to display on our Employee Service Centre, as a Quick Link. The URL is:https://[REDACTED].sabacloud.com/Saba/Web_spf/EU2PRD0075/app/shared/calendar;spf-url=common%2Fcalendar%2F%3Fcontext%3Dplan As you can see there a...
I want to change the name of the ok and cancel buttons of g_modal.confirm(), but I don't see an option for it. However, the g_modal.showFields seems to support this using the properties 'confirmTitle' and 'cancelTitle'. So I was trying to use this in...
I have created one catalog item and translating that item to German language, it is having the pop up messages and I am using g_modal.alert(" ") to display those pop up messages and they are having some urls, When I am translating to German , those p...
We have recently introduced Virtual Agent to our ServiceNow Portal. However we are seeing a decline in Live Chat as uses needs to navigate through VA to get to a Live Agent. How can we create a URL to Live Chat so users can directly go to Live Agent ...
Hello, I have the following requirement:I have a catalog item, on the catalog item if the following box is NOT true: Once the form is submitted, on TASK I have a Quantity field, so if the above box is NOT true, I would like the Quantity field on the ...
When a Major Incident is Resolved, the "Actions Taken" field is shown and is used to add any comments/information into the ticket in Resolved state. This field however is not captured in the Activity Log of the Incident. Could you please suggest what...
Hi All, I am facing issue for the Standard change template and its not showing up while I am trying to create change from portal along with the category I considered the template with. Steps - 1) Create a Standard Change Template with Service Catalo...
How to trigger a email to supervisor when no agent are available for chat for more than 10 mins.
Created a new account for learning , while clicking on start building I an getting Page not found error . Is anyone facing the same issue ?
I'm unable to create NLU models and keep encountering errors. Could you please assist me with this issue ?
Hi everyone,This is my first time using Flow Designer as Ive been using legacy workflow for almost a decade.I have a process Im trying to incorporate in ServiceNow that can be categorized as 10 steps. Each step having one or multiple actions/task. Th...
Hi community I was trying to create a report which would show the time for groups to approve the Change Records. I have found a really good solution in community but need to tweak it a bit. Currently it calculates all the time from start to end (incl...
Hello!I have a requirement to create a button on Requested Item form, next to the field Configuration Item that will show all CIs related to user in "Requested for" field. I reused functionality already working on Incident, but I am struggling with m...
