I am a new developer and trying to wrap my head around Urgency and Impact as it relates to priority.If I was to set the impact and urgency to dropdown with none and set the default value to --none-- would that be considered a customization? The busin...
Hello, we've noticed a change in the functionality of the standard change templates within the last week or so without any updates on our end, wondering if anyone else is noticing similar issues or have faced them in the past. What's been happening r...
Hello, we've noticed a change in the functionality of the standard change templates within the last week or so without any updates on our end, wondering if anyone else is noticing similar issues or have faced them in the past. What's been happening r...
In Service Operations Workspace, if I use showFieldMsg then it is showing message twice below the field.In Native UI, it is working fine.Not working on Service Operations Workspace, what is the reason, how to fix.I have wrote OnChange client script o...
Hello everyone, I have this problem: I want to create a client script that checks the value of a field and, depending on its value, autocompletes another field with the values I specify below. It works this way, but I’d like to avoid using the sys_id...
Hi all, In the out of the box up next part time is showing in white colour but my office it is showing in black colour , how to resolve this issue . I am not able to find the where i need to change Thanks and Regards,Chandan
HiI am using this on submit client to check the conditions with the concerned script include and to validate and pop up the error message if it matches and abort the submission of request.but this is populating the error message but not aborting the ...
There is a sidebar tab named as Requestor Information comes in the Interaction Table in ServiceNow Operations Workspace. I want to replicate Requestor Information Tab in CSM/FSM Configurable Workspace. Is there any way to move the functionality direc...
I have created some automated and formula indicators . I have also created a KPI group and tried adding this indicators to this but while adding it shows only the OOB indicators in list.Is it possible to pull my formula indictors and add it to KPI gr...
I have tried: Creating a new role. But there does not seem to be a way to add permissions to a role. This is all I see when I edit it:There does not seem to be a way to add Custom Tables here. For the other tabs there is a `New` button to add items. ...
I have created a role called `data_exchange`.I have elevated my permissions so that I can create ACLs.I have created a new ACL for reading `sys_dictionary.*` and added my role to it.I have given that role to the Abel Tuter user.Now I'm trying to use ...
Hi Experts I have catalog item "Access device tool" where I have the variable "requested for" (Read Only) it shows the current logged in user. Based on the current logged in user I want to shows the respective groups on the groups variables on the s...
I have requirement where i need to restrict the time in date and time variable type in catalog itemeg:If you available between 11 am to 4 PM in a day , then while raising the REQ, for selecting date and time, user should select any time between 11 to...
I have a form field that is of type decimal and for some reason if you put in a decimal number it comes back and says it is not a number. If you put in an integer, no problem. I have 3 other fields that are also decimal and are used in t he same way...
Hello, everyone! I need some help with a configuration in the ServiceNow service portal. I have an item called "Parking Sticker Request". In this item, I created a variable of type Simple Text named "WhatsApp Number". When the requester fills out the...