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HI All

I Have not Appear in my Filter navigation 'conversion interface Guided setup'.I have install Virtual agent Family Plugin and ITSM VIRTUAL AGENT CONVERGATION  

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basha shaik by Tera Contributor
  • 395 Views
  • 7 replies
  • 1 helpfuls

Redirection of Portal not for an admin role.

Hello, I want to redirect users with itil role but not admins to specific portal. Please find below code of mine. var rl = gs.getSession().getRoles().includes('itil');        if (!rl && !redirectURL && !isServicePortalURL)            return; Thank yo...

dynamic approval workflow servicenow

Hi all,I am trying to make the approval assignment dynamic based on my dropdown selection, but it is not working. It even skips the approval step. Here is the code snippet that I am trying. I have also attached the catalog field I am using for better...

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Report 30 days from Expiration Date

Hello, right now we have a custom field that stores a "Expiration Date" that the user submits for a form. is there anyway to get a report to show when that expiration date gets within 30 days it will expire.   

HenryD by Tera Guru
  • 557 Views
  • 3 replies
  • 1 helpfuls

MTTD and MTTA Calculations

Hello All:Please assist here. I am working on a project that is trying to calculate the mean time to detect and mean time to acknowledge.We do not have a field that is calculating MTTA.What is the best solution to calculate MTTA: (Incident status cha...

Resolved! How do I add fields in incident form to service portal

Hi,I am sure this has been answered already. Any help would be great!  In my incident form, I have 3 fields that need to be on my service portal- Queue- Category- Subcategory  Subcategory is dependent on Category. Category is dependent on Queue.Examp...

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dmarinos by Tera Expert
  • 962 Views
  • 9 replies
  • 0 helpfuls