Hello all,I am trying to update the km_approval mail script's subject line to include the author's name. (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional Gl...
Hi guys, Using the AI Search topic block, can the results be limited to only showing catalog items and not the KB article? We have topics on which we need to redirect users to the catalog items only and not KB articles. Thank you in advance.
Hello Community, I did some validation for catalog from using client script and script include and its is throwing some validation message as expected but the issue is although its showing message It is redirecting to different URL on submitting the ...
Hi All, My requirement is to run one specific business rule in script. Ideally there are numerous BRs implemented on table. In order to disable them, we write setWorkflow(false) but my requirement is to disable all rules but execute one business rule...
When I try to use Catalog Def - Maintain items - maintain items does not show - is there a role that I am missing to enable this?
I have created a Before Update BR , in this i script i have achieved adding users to the watchlist when the watchlist is empty and when the watchlist is having some existing values ( , separated).Note: I want to avoid duplicate user's entry into the ...
We're in HR Agent Workspace. By default, if we're having HR agent (HR basic) role, agents can see all the contextual side panel buttons for a case like Agent Assist, At a Glace, Response Templates etc. Since the sn_hr_core.basic role consist of sn_hr...
Hi All,I have below requirement...in the choice field there are 3 option for ex: A,B,C when I Choose A at that time in user list field I am choosing 2 to 3 users and save the form after that I open same form again and select option B and again choose...
On Incident form we have 5 field category , subcategory1, subcategory2 ,subcategory3 and subcategory4.except subcategory 3 other subcategories choice have dependent value.So we are adding the choices of subcategory3 using onchange client script[Oncha...
Hi,Is it possible to change notification comments added name(highlighted below) with specific user name for all the time when comments added? Thank you in advance!
Hi All, In my custom table there is one embedded field in that user with approval role are not able to approve record from the list. they are getting below error, let me know what should I do.note: user with approval role are not able to approve fro...
Is there any table which list how many users are logged in agent workspace and How many are logged in to SOW.I saw agent presence and capacity table but I think it gives both the workspaces .Any leads on this is highly appreciated.
Hi All,When I raise a request via Order Guide, the RITM stage updates to 'Completed' instead of 'Fulfillment'. I have checked the workflow, and it's not updating this. Also, there's no catalog client script. Can anyone tell me what the reason might b...
Hi When Virtual Agent creates an Incident for the User - Our platform of Service Now and VA does not link the ticket created to the User Incident record on the Interaction My question isIs this not feasible in VA Or is it because our VA within Servic...
when I am trying to insert a incident record in source instance it should compare in target instance incident table with same caller id incidents and if the count is more than 5 allow the creation of incident else abort the action.but I am not gettin...
