Put detail in create catalog entry from Service Catalogue form

johnrob18
Giga Guru

Trying to populate description field with various information from a form.

Created a flow,  with Create Catalog Entry step shown below

The challenge is that the 'name' field selected is extracted from 'sys_user' and when resolved on the field show a long field and not the name.

Have been advised to use the toggle for scripting but I do not know how to get all the information we need in the entry

johnrob18_0-1723196329163.png

 

 

 

 

5 REPLIES 5

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

What is the issue when dotwalking the sys_user record? I mean you can select its first_name, last_name, whatever you'd like.

 

Whats the issue you are having with that?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Hi, when the description is 'resolved' into an Email notification, the 'name' becomes a string of characters

 

johnrob18_0-1723198916770.png

 

Where/how are you generating the notification? I don't see that in your original question. So I don't know the details and can't tell you what's wrong.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Catalog item (Movers), variables (name of mover), type = reference

johnrob18_0-1723203211047.png

Mover flow, has if statement, creating catalog task, the 'name' in the Description is the 'name of mover' from the pick list

johnrob18_1-1723203467815.png