Put detail in create catalog entry from Service Catalogue form
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08-09-2024 02:42 AM
Trying to populate description field with various information from a form.
Created a flow, with Create Catalog Entry step shown below
The challenge is that the 'name' field selected is extracted from 'sys_user' and when resolved on the field show a long field and not the name.
Have been advised to use the toggle for scripting but I do not know how to get all the information we need in the entry

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08-09-2024 03:02 AM
Hi there,
What is the issue when dotwalking the sys_user record? I mean you can select its first_name, last_name, whatever you'd like.
Whats the issue you are having with that?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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08-09-2024 03:23 AM
Hi, when the description is 'resolved' into an Email notification, the 'name' becomes a string of characters

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08-09-2024 04:00 AM
Where/how are you generating the notification? I don't see that in your original question. So I don't know the details and can't tell you what's wrong.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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08-09-2024 04:38 AM
Catalog item (Movers), variables (name of mover), type = reference
Mover flow, has if statement, creating catalog task, the 'name' in the Description is the 'name of mover' from the pick list