Question about cloning

[GaneshErike]

Hi,

We are upgrading our instance.

For that, we are cloning prod instance to lower instances.

In this I have few questions, suggestions will be greatly appreciated

1.When cloning has done for previous upgrade, another person did the cloning

 for that they have created targets.

 Can I use the same targets for the cloning I am performing

2. In the targets, there are username and password. For what these will be used while cloning.

Thanks,

Ganesh

[Shivalika · Accepted solution]

No @GaneshErike 

It won;t work the same way for SSO enabled instances. Follow this KB Article by servicenow for SSO enabled instances clone. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717367

Link for Servicenow video -mhttps://players.brightcove.net/6274575390001/nUx4EKfUz_default/index.html?videoId=6328971260112

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Ankur Bawiskar]

@GaneshErike 

Responses inline

1.When cloning has done for previous upgrade, another person did the cloning for that they have created targets.

Yes, you can use the same clone targets created during a previous cloning process, provided they are still valid and configured correctly.

2. In the targets, there are username and password. For what these will be used while cloning.

The username and password in the clone target configuration are used to authenticate and establish a secure connection between the source and target instances during the cloning process. These credentials ensure that only authorized users can initiate and complete the cloning activity. Typically, these credentials belong to an admin or service account with sufficient permissions to perform cloning operations

If my response helped please mark it correct and close the thread so that it benefits future readers.

[GaneshErike]

Hi Ankur,

Thankyou for your response.

Now we are using SSO login to login to Test instance.

Login through username and password is not working.

In this case, can we perform cloning for Test instance

[Shivalika · Accepted solution]

No @GaneshErike 

It won;t work the same way for SSO enabled instances. Follow this KB Article by servicenow for SSO enabled instances clone. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717367

Link for Servicenow video -mhttps://players.brightcove.net/6274575390001/nUx4EKfUz_default/index.html?videoId=6328971260112

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Ankur Bawiskar]

@GaneshErike 

it would require a local account, it's clearly mentioned in docs, point 6

Clone an instance with a SAML integration 

Also check this link

How to clone to a target instance that is using SSO and LDAP integration 

If my response helped please mark it correct and close the thread so that it benefits future readers.