"Refresh from LDAP" does not query LDAP but Scheduled OU Definition does query LDAP

[MGanon]

The "Refresh from LDAP" UI Action does not query LDAP . The sample users have the Source field populated to match the LDAP source data. We get the expected "Reload of LDAP data for [user] has been started" Info message but it doesn't load the record into any of the staging tables. We have several OU definitions and the sample user exists in at least one of them.

We have tried to modify the query field. Some query fields return a warning that the record cannot be found while others return nothing. Even when enabling debugging, the [sys_log] table does not include any useful data.

Scheduling the OU definitions to query LDAP performs the expected LDAP query and populates the expected records (including the sample user) into the expected staging table. This is how we know that ServiceNow can access the LDAP data and retrieve it.

We would like the ability to load a single record. Any idea why this UI action won't load the expected LDAP record?

[Andrei_Idiceanu]

If you're using a MID server for your LDAP connection, then that might be why according to this: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0621870 

[MGanon]

There is no MID server

[now developer]

Hi,

If it is LDAP over SSL with MID Server, can we refresh the user data periodically? I tried with System Scheduler LDAP Refresh Job, doesnt work as expected. Is there any way if we can update user data if it is LDAPS.

Thanks