Re-open incident from virtual agent

LakshmiRatC
Tera Contributor

‎11-07-2024 02:10 AM

Hi all,

 

How to re-open resolved incident from virtual agent ? Can you let me know how to create topic for that ?

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Community Alums
Not applicable

‎11-07-2024 03:00 AM

Hi @LakshmiRatC ,

We do not have any Topic which do exactly what you want unfortunately !!

You can refer to "Resolve Incident" Topic to create your topic.

 

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