Recurring price for Catalog Item is not visible on OOB Approval Record Widget in Service Portal

[BhandareGanesh]

Hi All,

We have noticed that recurring price for Catalog Item is not visible on OOB Approval Record Widget in Service Portal.

When I checked the Approval record widget, it has recurring price included to be displayed, but for some reason it is not appearing on the record.

Kindly suggest .

BR,

Ganesh

[Abbas_5 · Accepted solution]

Hello @BhandareGanesh,

Please refer to the below link:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0856158

If it is helpful, please mark it as helpful and accept the correct solution.
Thanks & Regards,
Abbas Shaik

[bevo]

I am having the same issue as OP.  THe KB article may not apply as it describes a different issue

(Catalog form vs. Approval widget)

also I have found glide.sc.price.display set correctly to `non_zero.`

[bevo]

I was actually shocked to see the same problem in Employee Center.  Wonder if they use the same underlying code for their widgets? Or the exact same widgets?