Reg: Advanced work assignment

[Vigitha]

My scenario is Based on agent location and Time zone we need to auto assign the tickets by using Advanced work assignment.
Can you please any one help me on this scenario.

[AlpUtkuM]

You might want to check the following documentation : https://docs.servicenow.com/bundle/washingtondc-service-management-for-the-enterprise/page/product/p...