Report Knowlege Gap Button on Incident Form

Rajeevreddy
Tera Expert

Hello I want add a button Report Knowledge Gap for creating a KFT. Is there in workspace. I want on the incident form directly. I don't know how I can activate. Is not there on the resolution notes or on the related list

1 REPLY 1

Jenna Lowrie
Tera Contributor

Is there any update regarding this question? I am currently looking to see if Report Knowledge Gap can be added to our standard INC form instance under the additional information option "...". Using UI actions at this time does not seem to work. And we don't want to put it directly in the form via Form Layout if possible.