1 ACCEPTED SOLUTION
Hi @Thereza Van der ,
You can create a new field type like string and give some label ,
Create a onload client script to hide the field ,
g_form.setVisible('u_reason_reopen',false);
In the Ui action you can just add 2 lines of code something like below,
g_form.setVisible('u_reason_reopen', true);
g_form.setMandatory('u_reason_reopen', true);
Ui Action Complete code:
// Client side onclick function
function reopenIncident() {
if (g_form.getValue('comments') == '') {
// Remove any existing field message, set comments mandatory, and show a new field message
try {
g_form.hideFieldMsg('comments');
} catch (e) {}
g_form.setMandatory('comments', true);
g_form.setVisible('u_reason_reopen', true);
g_form.setMandatory('u_reason_reopen', true);
g_form.showFieldMsg('comments', getMessage('Please enter a comment when reopening an Incident'), 'error');
return false; // Abort submission
}
// Call the UI Action and skip the 'onclick' function
gsftSubmit(null, g_form.getFormElement(), 'reopen_incident'); // MUST call the 'Action name' set in this UI Action
}
// Code that runs without 'onclick'
// Ensure call to server side function with no browser errors
if (typeof window == 'undefined')
serverReopen();
function serverReopen() {
// Set Incident state to active, update and reload the record
current.incident_state = 2;
current.state = 2;
current.update();
gs.addInfoMessage(gs.getMessage("Incident reopened"));
action.setRedirectURL(current);
}
Based on this field create a report
Please check and Mark Helpful and Correct if it really helps you.
Regards,
Swathi Sarang
