Hi All,I recently updated the system property to enable the Next Gen UI in our instance. However, I noticed that some modules, such as Collaborate, are not visible. If anyone has a solution or insights into this issue, please let me know.Thank you!
Hello Team, We have a requirement where we need to exclude task SLA records from calculations when exclude checkbox is set to true. I'm new to SLA's and would need some guidance on achieving this. Thank you,HP
Hi,When I create a new incident , A problem record is also being created onafter business rule which is working fine.Under info message , Problem number is not being displayed .PS code below (function executeRule(current, _previous) { var...
When creating an incident from a knowledge article, how to pass a template for the incident, depending on the knowledge article? So each knowledge article (in theory) could have their own specific incident template.
I have enforced role-based MFA for admin/itil users but I want to exclude Web Service accounts that have admin/itil roles. Can someone assist me with this requirement. ThanksUjjwal Sharma
How can I all authorizations in service for all the tickets?
Hi,In my record producer I have a Custom variable that is a widget that opens up the Form widget in a modal window to create a new record that can then populate another variable in the record producer. This part works quite well. However, when click...
Hello Community,I am working on implementing a requirement for the Walk-Up Experience appointment scheduling. The scenario is as follows:If a user has a termination date (recorded in the sys_user table), their ability to schedule appointments should ...
I have several MRVS that I should export each to a different sheet, I should attach the file to the ritm
Hi All, We have a job which triggers an event and sends notification to users who have not logged in from past 2 months.I want to trigger an event only if there are users present, else an email should not be triggered.How we can achieve this.Below i...
Hi all, I am trying to click a form link using ATF but I am unable to do so. I tried to click on the link using "Click Component(Custom ui) but it is not reading the link. How do we do it ? PFA the picture of the form . I want click the link named "P...
My coding skills are not very good, and I sincerely apologize for any shortcomings.I am currently learning and have some ideas I would like to ask the community about:On my Employee Portal interface (OOTB), the virtual agent icon is displayed by defa...
I want 2 catalog items available to users without logging in ie external users. I have SSO enabled for the instance. IS there a way to set up for any non ServiceNow users to access these. We are not on Portal yet and using service management .
