Hi, We have logic to implement that for the records whose created date is greater than 2 Oct,2024 , when user selects a field as Contract , another field is updated as valid.If created date is lesser than 2 Oct,2024 and user selects as Contract, f...
Hi All, I am trying to get highest business criticality choice value to set on cmdb hadware,based on relation ship.If any CI is having relationship with multiple application i want to set up Highest value of business criticality to hardware CI.I trie...
We have a knowledge portal where we want the older version of the article to be printed when clicked on its URL (link) without opening it in the new tab.
Hi,I am trying to import an excel sheet into incident table with category and subcategory columns using import set.While importing the data in staging table, the subcategory value is different than expected. In staging as well as Incident table, ther...
As per the product documentation, asset with any one of the following states and substates should be showing in the loaner asset form. But we have assets showing up in the form which doesn't belong to these states.Please let me know which script deci...
Hello Community,Could you please let me know on the steps on how to hide "show me everything" option on VA chat window. I tried creating the system property "glide.cs.disable_show_me_everything" and setting value as "True" but it didn't work. Thanks,...
Hi All, Please help me on this, I am not able to move the type values into ServiceNow group table.Do we need to use scripting for this one? Thanks & Regards,Gopi.
On adding a new record and saving, it throws an error, mandatory field not-filled "Application Search Config". But that field is not showing on form. I tried to bring it on the form through configuration but that field is already in the selected slus...
Hello Team,I'm setting up the Employee Center and have added footer menus, but there's too much space between the menu columns. Can anyone advise on how to reduce the spacing between the footer menu items?
Hi, We want to enable users who are not part of user table to create incident by mailing to the instance link.Now incident has been created after receiving the mail. But how to enable a notification to that user that incident has been created.I have ...
Hi All, I have a requirement to increase the width of virtual agent chat in portal.Chat is configured via "Service Portal Agent Chat Configuration" this table Is widget responsible for making the changes / do we have the configuration where we can ad...
create a report to show users number of users with more than one active account ( you need to glide aggregate on email)
For a change request, when i click on a 'Proposed Change' UI Action from the right-click menu in the 'Affected CIs' related list, I encounter an error. The message states that security settings prevent the execution of this action on the specified re...
Why can only open problem and incidents be assigned to a change? For examples in retrospective changes we would need to link to an incident but it might be already closed and the system is stopping us because its closed.We do have retro changes and n...
I'm not sure if I labeled my post correctly, but I am seeking help with an import set. I received the XML that was exported by someone on the team prior to me coming on board. I created an update set first, then I went to retrieved update sets and ...
