Hide escalte button until SLA breach for incidents or SR
We need to hide a eacalte button on a form until the SLA is breaching.What condition can i use on the Escalate UI action.
Forum Posts
Resolved! Adding SN Virtual Agent Topics to MS Teams
Hello All,We have successfully completed the ServiceNow Virtual Agent integration with MS Teams, and it is working fine. Now, we need to include the SN Virtual Agent topics in MS Teams. Could you please advise on how we can achieve this?Any help woul...
Resolved! Return a JSON string in a form drop-down
I have an SI to populate a JSON string in a drop-down. However, I am unsure where and how to code the input for the variable string. SIvar Test = Class.create(); Test.prototype = Object.extendsObject(AbstractAjaxProcessor, { CourseUtils: function...
Resolved! Prevent user from selecting date within 30 days of current date
I'm trying to create an onChange Catalog Client Script that will display a modal pop up when someone enters a date that is within 30 days from the current date. I've tried using a number of scripts posted on community but they are not working for me....
SAP ECC RFC PO DETAILS
@Community Alums @Ankur Bawiskar @Sohail Khilji @Dr Atul G- LNG or anyone please help with the below scenario Guys I am using SAP ECC Spoke here what i am going to achieve was I need to Pull all the PO details & PO order line item details from SAP...
Training Similarity Solution "Knowledge Similar Articles"
Trying to train similarity solution in my VSF "ml_sn_global_knowledge_similar_articles" - Knowledge Similar Articles. Message shown - "Solution training requires a minimum number of 10 records". How do I generate more records for the solution? Lookin...
Same stockroom for mutiple locations
We have a scenario where the location records are more granular. In some scenarios, we would like to have the same stockroom for different locations. Is this possible with the OOB ITAM plugin without HAM? Thanks.
Short description added in the record producer on added on the Case in the translated language
Hi, I have multiple record producers which are mapped to a case.All the translations are recorded in the sys_translated_text table.However When the logged in users langauge is for example german and he submitted the form in german langaige from the C...
Does ServiceNow support Business Change (RFC)
We have implemented IT Change Management in ServiceNow, our customers have a business change process outside of ServiceNow.We now wish to bring that process into ServiceNow, I have searched old articles and there does not seem to be an Out of the box...
Resolved! SLA not Attached to the ticket
Hi Team, I need to create a report where SLA not attached to Incident tickets, what filter i can apply to pull out the report. Please help me with the solution at the earliest, i need to pull out the report for management review. i have attached the...
accept and reject button is not visible
HI All, In the workspace while taking the walkup chat in the workspace , accept and reject button is not visible module name : walk up experienceCan anyone help me on this topic Thanks ,Chandan
Kiosk name is not visible in the queue screen
Hi All , Kiosk name is not visible in the queue screen even though i have enabled the enable kiosk in the location queue table
"Grouped Choice Input Control" user input is not working in teams chat
Hi All,I have designed a topic in Virtual agent where I'm using "Grouped Choice Input Control" user input for one of catalog item, its working fine in chat bot. Pls see the below screenshot. But, When I'm using this catalog item in teams chat, its th...
Modify Standard Change Templte - Pre-populate the change request Values
Hi All, Whenever a user selects the value from the lookup field "Template To Modify," populate the Change Request Values fields along with Description and Category.I tried with a catalog client script on "Modify a Standard Change Template" record pr...
