Hi Everyone,I have a requirement of making attachment mandatory based on the value(Select-box) in one of the catalog item. So, instead of generic attachment(paper clip icon) I have used attachment variable in catalog item. Please refer below image fo...
m setting up a bi-directional integration with Jira and just started testing the connection. The Spoke is already installed and the Connection and Credential have been setup (using Basic Auth with API Key). When I tried using the 'Create Issue' Jira ...
Hey all,Is there any concern removing "currency" from the sys_properties - glide.ui.list_edit_ignore_types? I can't find anything online or on the forum.The only thing I could think of if there's a script onChange firing from demand.Thanks,Camden
Hi everyone,I've been trying to link servers to business applications using the cmdb_rel_ci table, but the results haven't been enough. I'm looking for straightforward methods to connect these two elements.What approaches or best practices have you u...
Hi all,I am seeking perspective on the rationale and industry practices regarding the customization of stages in ServiceNow ITSM workflows. As you may know, stages are not included out-of-the-box in ServiceNow ITSM, unlike ServiceNow CSM, which provi...
Hi There, I Want to create my two custom fields in this form.How can I configure the same. kindly help me out on this.Thanks in advance.
Hi,When navigating to Self Service > Service Catalog in developer instance instead of showing catalogs it is showing as 'DOD Public Catalog items' in Native view. Also, when trying to 'Create Request' from Incident it is not showing all the catalogs ...
HI Community, I have a scenario where in a record producer there is variable called "description" and then submitting the form the value entered in description field need to be displayed in the additional comment of that record. How can we achieve th...
I have implemented the virtual agent bubble icon in service portal page and through the bubble icon we can initiate the chat with the agents.Issue :In service portal there is a Chat Tile icon available, when the user clicking on that Chat tile icon ...
For, User Preferred Language is (English) - User click's on announcement It will redirected to the KB Article 101.If User Preferred Language is (French) - User click's on announcement It will redirected to the KB Article 102. Note - Both KB Article A...
Hi All,I am trying to hide the category and subcategory depending on case type option.If casetype = 'remittance advice' 'rejected invoices' or 'anything else' then hide category and subcategory (keep description and short description)Any other case t...
Hi If you see in the image I have 2 hint for one field in a table. When I link a kb article to this field the tooltip message disappears for the left one.So how can I fix this ? Please suggest. Thank you
I created a report with the following criteria, yet no data is showing even though records exists matching the criteria. Please let me know if I am missing something in the filtering that I am using. ctask Actual end date = Last 2 years AND Short D...
I want to schedule standard change on monthly bases so standard change be created every month. I have tried scheduling job but it create normal change I tried creating flow designer and set type as standard but it also creating normal change.
I have a report on the Catalog Tasks table , returning active tasks and grouping the results by "Item". There are 26 tasks returning Item = blank, but if I click one of these tasks it shows that Item is populated. Why does it say Item is blank when ...