Report

Yougander patel
Tera Contributor

Response and Resolution Time Reports


Average Response Time: Measures the time taken to respond to a ticket initially.
Average Resolution Time: Measures the time taken to resolve a ticket from the moment it was logged. 

 

Need to calculate above report need best approach as, I don't have performance analytics plugin 

 

 

2 REPLIES 2

Anurag Tripathi
Mega Patron
Mega Patron

Hey mate,

What is the question here?

-Anurag

Creation of report mate.